Re: Windows File Protection/'Wrong CD' Problem

RC,

Thanks for your comments and suggestion regarding contacting Gateway
support. The fact is that that was the first thing I did, though I failed to
mention it here because Gateway's support's advice was, let as say, less than
reasonable. To wit, "Take the 2-disc System Recovery Disks that came with
the machine, insert them and follow the instructions." Fortunately, I read
the warning printed clearly on each disc,

WARNING: The recovery process erases all data and files from the hard
drive.

That's not a reasonable solution for me (though an easy one for tech
support).
Given that Microsoft's system prompt,

"Files that are required for Windows to run properly have been replaced by
unrecognized versions. To maintain system stability, Windows must restore the
original versions of these files.

"Insert your Windows XP Professionl Service Pack 2 CD now."

It sounds like MS has a way of replacing the unrecognized files, rather that
having me trashing all the work I had done over several days adding/replacing
programs and settings and transferring all my data files to the new machine.
After several hours researching the issue on the internet, I felt this MS
forum might be the place to get some reasonable guidance. Hopefully, someone
visiting here has had and resolved a similar problem.

One thing I know for sure--from past as well as current experience: I didn't
buy Gateway computers because of there stellar technical support. But then
neither did I choose Charter as my cable provider for their 'notorious'
service. In both cases the support personnel obviously work from 'scripts'
and, in my experience, most of the time they neither comprehend nor
accommodate to the problem or situation. Often, I know, I have a better
understanding of the problem than the support people who are suppose to be of
help. At least, I don't take everthing they tell me or tell me to do, blindly
or without question.

In sum, I feel my best chance of resolving this (and probably other problems
with Windows systems) is here: Gates way rather than Gateway.

- Tom Nielsen, EdD
(retired)
Dadeville, AL


"R. C. White" wrote:

> Hi, Tom.
>
> The BTW after your sig is the key to your problem, I suspect. WinXP Tablet
> 2005 is much later than SP2, which is dated August 4, 2004, and all of SP2
> that is required for your system should be incorporated in it. Also, since
> it was pre-installed on your computer by Gateway, you are running an OEM
> version of Windows. A major part of the OEM contract between Gateway and
> Microsoft requires Gateway, not Microsoft, to support Windows on that
> computer. Gateway probably customized Windows to fit their computer
> hardware and MS does not know what is now in the OEM Windows. When you
> ordered the SP2 CD from MS, you should have told them that you have an OEM
> version of Windows.
>
> I've never had a Gateway, but I suspect that all the files you need might be
> on a hidden partition within your computer. Did you get an owner's manual
> with the computer? Have you read it?
>
> Your next step should be to contact Gateway tech support. That should have
> been your first step.
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
> rc@xxxxxxxxxxxxx
> Microsoft Windows MVP
>
> "Tom Nielsen" <Talla@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:8403F1F5-F3C4-47EE-B984-C813A83AB0CE@xxxxxxxxxxxxxxxx
> > While using Add/Remove Programs to remove an unwanted program I received
> > the
> > message:
> >
> > "Files that are required for Windows to run properly have been replaced by
> > unrecognized versions. To maintain system stability, Windows must restore
> > the
> > original versions of these files.
> >
> > "Insert your Windows XP Professionl Service Pack 2 CD now."
> >
> > I had encountered this same message a week ago when I tried to install
> > drivers for an Epson scanner but didn't have that CD, so I ordered the
> > Windows XP Service Pack 2 CD from MS; it arrived yesterday.
> >
> > After inserting the CD Ireceived this message:
> >
> > "The CD you provided is the wrong CD.
> > Please insert the Windows XP Profesional Service Pack 2CD into your CD-ROM
> > drive."
> >
> > What now?
> >
> > BTW, I am logged on with administrator privileges . The system is a new
> > Gateway Convertible Notebook (CX200X) with Windows XP Tablet 2005
> > installed.
>
>
.

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