RE: confused on how to set up remote assistance
- From: Sooner Al [MVP] <SoonerAl@xxxxxxxxxxxxxxxxxxxxx>
- Date: Sat, 11 Apr 2009 04:41:01 -0700
When I use the procedure from the page I pointed you to on my wife's XP Pro
desktop the resulting invitation file looks like this.
<?xml version="1.0" encoding="Unicode" ?><UPLOADINFO
TYPE="Escalated"><UPLOADDATA USERNAME="Linda"
RCTICKET="65538,1,192.168.1.33:3389;norman:3389,*,TQp+Od3cqZlhJaESr/8eOx5jVAzSEvoh6sq9ylmx2G4=,*,*,fK9Nyod0pGddhbKpl5MD82MnerQ="
RCTICKETENCRYPTED="0" DtStart="1239449414" DtLength="60" PassStub="" L="0"
/></UPLOADINFO>
The RCTICKET field contains the LAN IP address of her PC (the Novice) that
is used by my RA client (the Expert) to call. So if the RCTICKET field does
not contain the corrrect IP you can modify it manually. See this for more
information about the invitation file format.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692
In my case both the expert and novice PCs are behind my NAT router.
http://tinyurl.com/CurrentHomeLAN
--
Al Jarvi (MS-MVP Windows – Desktop User Experience)
This posting is provided "AS IS" with no warranties, and confers no
rights...
The MS-MVP Program - http://mvp.support.microsoft.com
"basschakra" wrote:
Al, thanks for the post and fyi..
at this point, i'm thinking that the fact i have both of pc's sitting behind
the same router is what is creating the problem. even tho each pc has its'
own ip address the router has one ip address and i think that is my point on
contention. but as witnessed by the success of TeamViewer software i know
there has to be a way to succesfully test RA within my home config. i think
there might have to be a mod in the RA incident ticket or something i'm still
not doing correctly in my router setup.
Still trying tho...
"Sooner Al [MVP]" wrote:
Over a local LAN use the file method for the invitation for RA. This may
help...
http://theillustratednetwork.mvps.org/RemoteAssistance/RemoteAssistance.html
TeamViewer also can be used IP to IP over a local LAN. Run TeamViewer on the
PC, the so called Novice PC (RA parlance), you want to remotely control and
go to "Extras > Options > General" and check the "Accept incoming LAN
connections" checkbox at the bottom. If you want that PC to only accept LAN
connections (and not connections from the public internet) go to the
"Advanced" tab and check the "LAN connections only" checkbox. Call the PC by
its LAN IP from the so called Expert PC (RA parlance).
FYI, you can *NOT* use Remote Desktop to remotely access/control a XP Home
PC. You can use Remote Desktop to remotely access/control a XP Pro/MCE PC.
http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html
--
Al Jarvi (MS-MVP Windows – Desktop User Experience)
This posting is provided "AS IS" with no warranties, and confers no
rights...
The MS-MVP Program - http://mvp.support.microsoft.com
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