Re: Remote Assistance

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--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com


"Derek Da Silva" <DerekDaSilva@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:011C95F2-F6E0-4B73-AE54-0B7D64B2C773@xxxxxxxxxxxxxxxx
THis issue is resolved

"Derek Da Silva" wrote:

Hi Robert,

I confirmed that the port 135 (TCP) is open and the two programs are
exceptions in the Windows Firewall. Do you have any additional suggestions?

Thank you,
D

"Robert L. (MS-MVP)" wrote:

> I am not sure I understand the issue. But let me try these:
>
> 1. The article describes how to configure a computer that is running > Windows
> XP or Windows Server 2003 to receive Remote Assistance offers, but not > send
> a Remote Assistance request.
>
> 2. If you are trying to offer Remote Assistance and you get the message > "The
> remote server machine does not exist or is unavailable", I would check > the
> firewall settings first. You may want to add these Exceptions to the > Windows
> Firewall configuration (Start, Control Panel, Windows Firewall, > Exceptions):
>
> 1. Programs
> a. %systemroot%\system32\sessmgr.exe
> b. %systemroot%\PCHEALTH\HELPCTR\Binaries\helpsvc.exe
>
> 2. TCP 135
>
>
> or this link may help. http://support.microsoft.com/kb/555179
>
> -- > Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
>
>
> "Derek Da Silva" <DerekDaSilva@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in > message
> news:5870B008-92D9-402F-A7CF-D101510986A0@xxxxxxxxxxxxxxxx
> > Hi Everyone,
> >
> > I recently pushed a GPO so that it would enable Remote Assistance on > > all
> > workstations in my Domain (right now I added the GPO to my "test" OU > > with
> > two
> > computers Novice and Expert).
> >
> > When I attempt to send a Remote Assistance request I get the > > following
> > message:
> > The remote server machine does not exist or unavailable.
> >
> > I followed the steps as outlined in this support doc:
> > http://support.microsoft.com/Default.aspx?kbid=301527
> >
> > Could you please provide me with assistance?
> >
> > Thank you,
> > D
> >
>

.

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