Re: Trying to use remote assistance and Cannot open MsRCindent file
- From: "Sooner Al [MVP]" <SoonerAl@xxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 2 May 2007 05:18:29 -0500
"tcahill" <tcahill@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:24DEA388-700D-4E5C-B3CC-EE44C64734C3@xxxxxxxxxxxxxxxx
I'm trying to use remote assistance, both computers are XP SP2. I send the
invitation via email, and the person who gets it cannot opern the link
RcBuddy.MsRcIncident. The error msg reads: "The file does not have a program
associated with it for permitting this action. Create an association in the
folder options control panel". When I access the folder options and look up
the file it seems to be associated correctly ie "Microsoft remote assistance
incident". I understand that when I click on this file it's supposed to
Launch "Help and Support" but it does not. I turned the firewalls off in
both the computers , no joy. What am I missing. Have read the MS remote
assistance help and
don't find an answer. Appreciate some help.
Thanks in advance
THanks in advance
Some non-MS email programs add a file extension name to the RA file name. Outlook and OE do not. I would check for that...
--
Al Jarvi (MS-MVP Windows Networking)
Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
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