Re: Remote Host issue

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Sorry for this confusion...yes I am talkingg about "RA" , my dad has a cable
modem which is direct to his PC no router...I will check on the modem
regarding the bridge mode etc. I setup the PC and wireless router from your
previous note so I am thinking the modem is still the issue. I will work with
my dad on getting the static IP set up and have him talk to his cable
provider regarding any changes to the modem...if required,

Thanks.
--
Bernie


"Sooner Al [MVP]" wrote:

"Bernie L" <BernieL@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:A883ABD0-67A2-4A84-B2FB-3828C3789C7B@xxxxxxxxxxxxxxxx
Thanks for these suggestions. I have followed the details in both of the
links to setup a static IP on my computer and the forwarding process for
my
linksys router. When I sent an invite to my father and he tried to connect
to
me he still got the host resolve issue. So another couple of questions.
Does
his computer need to be configured etc, I tohught I read somewhere that
the
computer asking for assistance needed to have the forwarding/static IP
setup
but not the other end....is this correct. and or do I need to do something
with DSL modem configuration? My setup is I come into my DSL modem with
the
signal and them cat5 to my wireless router then to my PC..Thanks again for
your help.

Bernie
--

Lets step back a bit since I am getting confused. I thought you were talking
about using Remote Desktop.

Do you want to use Remote Assistance to get help from your father or do you
want to help your father using Remote Assistance?

What is your fathers connection to the internet? ie. DSL, Cable, Dialup,
etc? Is he behind a router?

If your behind a DSL modem its possible the modem is also a router. Check
the users manual or contact your ISP to find out. If it is a router and it
is not in a bridge mode you need to open TCP Port 3389 and forward that to
your router. In addition you need TCP Port 3389 forwarded on your router to
your PCs static LAN IP address.

The same would pertain to your father if he is behind a DSL modem or is
behind a router.

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...

.

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