Web Conference/Virtual Desktop Software Help

I am looking for software hopefully free/ or a service that is free or
really cheap to do come web confrence type stuff. What I am trying to
do is connect to family members computer over the web to do IT stuff,
help with anything they dont know how to do. This could be anything in
excel or anyother program for that matter. But I have trouble
sometimes trying to figure out what they are talking about over the
phone. So I was looking for something like remote desktop but doesn't
lock either user from viewing the desktop.

Things it needs:
1. I dont need to be able to control or manipulate there computer
just see what they are doing.
2. This is multiple people in different states that wont be used all
the time, so software would be better then a monthly online service or
something like that.
3. I would use vnc or something of that nature but then I would have
to help them set up there router/firewall and that could be a pain.
also this wont work when im at work because of the works firewall. So
something that works through normal internet explorer ports and such
would be best.
4. I dont need to log on when there aren't there so if it is requires
them to grant me access when I use it that is fine.
5. While I was at work someone directed me towards Webex to help me
with some software that I was having touble with it was web based and
had a im chat function as well as being able to grant access either to
just view or to control the desktop this tool was exactly what I
wanted but way to expensive for my needs.

I would be greatly appreciated if anybody had any advice in software
or online service that would help me in my situation. thanks.

.

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