Re: Remote Desktop Connection not Logging On

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We have to get this to work internally before we can work on it externally.
You actually created a new user and it still told you it could not log on as
that user. We have ruled out user profiles.
You do connect (get a request for username/password) when inside the same
network, so the remote desktop part is working - it is just not letting you
authenticate. That means your firewall settings are likely correct and
remote desktop *is* turned on. Correct!!!

- Your home machine's IP address - is it a private IP (usually 192.168.#.#)
or public?

Not sure I know exactly what you are referring to, The IP I am using is the
one I got off the linksys screen when I log on. So for example, I pulled up
the Internet Explorer, typed in 192.168.1.1 and got my Linksys router
settings. I went to the status screen and got the IP address that it showed.
For work usiong the same process my Internet IP address is 24.234.###.###
(used the # as place holder for the real numbers I enter in), which is what
enter in as the computer name when I pull up the Remote Desktop Connection
screen, with my username and password, connects no problem. For my home it
is showing the Internet IP address as 68.108.##.##. So when I am trying to
connect remotely from work I am entering this as computer name with my log on
as the username and the correct password, and I am getting the message as I
described as before. I pinged the IP address from within the network and it
sent and received all packets no problem. When I ping the IP address from
work, all packets fail, not sure if that is useful or not. I also set up the
Gaming and Applications screen in linksys with the following settings in the
respective boxes: rem 80 3389 Both 192.168.1.101 enabled checked (101 being
the computer I am trying to access). I have not messed with any of the
security settings within the Linksys application.


- If "private" - what type of router are you using?

Linksys WT54G (I think) and I updated all the firmware too.

- You've said "it pulled the IP address" <- what does that mean? You are
actually using the name of the machine or searching? Or are you typing the
IP address in manually?

Typing in the IP address for the computer name.

From outside your network (from work), the problem could be that you have
not configured your router to forward traffic to the proper internal
machines. Or it could even be as simple as you were using the internal IP
address - I do not know yet.

I hope the information above was helpful, I think I did everything as the
directions told me to do and everything I did the same as when I set it up to
connect from home to work. I am thinking it is either something to do with
the security/firewall of the router, something to do with the Norton 2006, or
a glitch in the Media Edition of Windows XP. Either way if you can get me
around it and connected you will be my hero, I will be patient as I await
your response :-).

Jason

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html



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