Re: Remote Assistance

NJITGS wrote:
Would anyone have a possible resolution for
this message that I am receiving when
attempting to connect to a friends computer?

Remote Assistance connection could not be established
because the remote host name could not be resolved.
Please try again.

Both computers are Windows XP Home Edtion.

NJITGS wrote:
You point about XP not containing RD Server, was well understood,
but it was my impression that the client could run using the
Windows Messenger server.

Yes. They should be able to ask for your remote assistance using MSN
Messenger.
While they are talking to you using the IM, they should be able to select
(from the menus at the top of the window in which they are typing back and
forth to you) --> ACTIONS --> REQUEST REMOTE ASSISTANCE. You can then
choose to accept this.

However - there are caveats.

HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
http://support.microsoft.com/kb/306556/

Start a Remote Assistance Session from Windows Messenger
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaim.mspx

HOW TO: Provide Remote Assistance In Response to Windows Messenger
Invitation in Windows XP
http://support.microsoft.com/kb/306800/

They have to have a public IP address or you have to know it. Then, you may
have to have them email you a request for assistance or create the file and
send it to you so you can edit it as outlined in the following article.

Provide Remote Assistance When Using a NAT Device
http://www.microsoft.com/windowsxp/using/networking/learnmore/tips/jackson1.mspx

Are either parties behind a cable modem/dsl router?
If so, are the proper ports forwarded to the proper machine?
(3389 forwarded to the machine's IP they use.)

Are the machines' firewalls configured to allow the traffic for Remote
Assistance through (if there is a software firewall - such as Windows Xp
Firewall - enabled (as there should be.)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


.

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