Can't connect to a remote assistance invitation....

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I have a friend trying to send me an invite for remote assistance & I can't
make the connection.
We both have linksys routers & port 3389 is open & pointing to the NAT
address his router is giving him.
I opened the invite with notepad & tried changing the IP to his public
address & still can't connect.
The message is "REmore assistance connection could not be established
because the remote host name could not be resolved. Pleas try again"
Any suggestions?


.

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