Re: Remote Assistance Failed
- From: "Shenan Stanley" <newshelper@xxxxxxxxx>
- Date: Sun, 6 Nov 2005 14:45:35 -0600
Richard wrote:
> I get the message "Remote Assistance Failed. Please Try Again" when I
> respond to a request for RA. RA used to work fine, but now the
> error. I'm running XP Pro SP2 and all current updates. I'm behind a
> SpeedStream router with port 3389 open. Tried bypassing the router -
> same result. RA works OK using another PC plugged into same router.
> I use RA to help my Dad with his PC (also XP Pro SP2, but no router)
> both are broadband Earthlink (me) and Charter (Dad). I've read many
> forums and MS sites on the subject, but have had no success. Any
> help would be greatly appreciated.
I use it often - on many machine with many different configurations and do
not have the trouble you describe.
Printing.. Copy/Paste text, etc - all work great.
I do utilize the Windows 2003 RDC instead of the one that came with Windows
XP - so that MAY make a difference..
Otherwise - the only trouble I had with these options was when i installed
SP2 and then would have more than one RD connection open at a time - it
sometimes would not copy/paste unless I closed all but one of the sessions.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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