Re: View Only In Remote Assistance

Everything was how it should be but I just went through the motions of
clicking on and off - and it worked.

Many thanks for your time and bothering to come back.

"Sooner Al [MVP]" wrote:

> Okay, I guess your friend is running XP Home. Try this, and I should have
> thought of this earlier...
>
> Right click on "My Computer" and select Properties. Tap the Remote tab and
> click on the Remote Assistance "Advanced" button. Make sure the "Allow this
> computer to be controlled remotely" checkbox is CHECKED.
>
> --
>
> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the mutual
> benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no
> rights...
>
> "gripper" <gripper@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:8CB14724-2E25-4347-8B2A-91D2ACB3CE6A@xxxxxxxxxxxxxxxx
> > Thanks for the suggestion but the entry "gpedit.msc" wasn't recognised.
> > Neither could I find "computer configuration".
> >
> > "Sooner Al [MVP]" wrote:
> >
> >> Its possible your friend has configured the Remote Assistance group
> >> policies
> >> to only allow viewing of their PC when in a RA session. Have them run
> >> gpedit.msc at the command line and navigate to the "Local Computer
> >> Policy ->
> >> Computer Configuration -> Administrative Templates -> System -> Remote
> >> Assistance" and verify nothing has been configured to only allow viewing.
> >>
> >> --
> >>
> >> Al Jarvi (MS-MVP Windows Networking)
> >>
> >> Please post *ALL* questions and replies to the news group for the mutual
> >> benefit of all of us...
> >> The MS-MVP Program - http://mvp.support.microsoft.com
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights...
> >>
> >> "gripper" <gripper@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> news:2332411D-0865-4F0E-A93A-7AC2D985027D@xxxxxxxxxxxxxxxx
> >> > I've used Remote Assistance once before to help a friend where I could
> >> > actually take control of his computer, with his OK of course. When I
> >> > came
> >> > to
> >> > use it again, I could only view his screen. This time there was no
> >> > option
> >> > to
> >> > view or control, only view.
> >> >
> >> > Someone earlier had suggested pressing F11 to bring up the options but
> >> > this
> >> > didn't work.
> >> >
> >> > Any advice that will allow me to control a remote computer would be
> >> > appreciated.
> >> >
> >> > Cheers
> >> >
> >>
> >>
> >>
>
>
>
.

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