Re: Remote Assistance in Windows 2000
- From: "Shenan Stanley" <newshelper@xxxxxxxxx>
- Date: Sun, 18 Sep 2005 00:35:01 -0500
Laurel Conrad wrote:
> I have had an ongoing email "conversation" with MSN Messenger Tech
> Support all week. Their left hand obviously doesn't know what their
> right hand is doing!
>
> My first email to them:
> I would like to use the remote assistance feature in MSN Messenger
> but I can't find that "Activity". Secondly, can I use remote
> assistance from Windows2000 computers to Windows2000 computers? If
> not, is there still an option within NetMeeting to share desktops?
> Can I use NetMeeting from within MSN Messenger to take control of a
> Windows2000 machine?
>
> Their reply:
> According to your email, you want to use the remote assistance feature
> through the MSN messenger
> » Please follow these steps in the order they appear to help resolve
> this issue:
> 1. Sign in to MSN Messenger.
> 2. Double-click the name of the contact with whom you want to start
> the Remote Assistance session.
> 3. In the conversation window, click "Activities," and then click
> "Remote Assistance."
> A message inviting your contact to start Remote Assistance is sent to
> your contact. When your contact clicks "Accept," the session starts.
> 4. Click "Yes" to start the session.
> 5. To take control of the system, your contact clicks "Take Control."
> 6. To log out of this session, click "Disconnect."
> Note:
> The person who sends the invitation cannot take control. Only the
> person who receives the invitation has the option of taking control.
> Thanks again for contacting MSN Messenger Technical Support, and for
> your use of Microsoft products. Have a wonderful day.
> Best Regards,
>
> Since they didn't answer the question about using remote assistance on
> Win2K, I emailed them again. Here is their reply:
>
> Based on your email, you need to know if the "Remote Assistance"
> feature its available with Windows 2000.
> To use this feature, as well as to use NetMeeting, both computers
> must have Windows Messenger installed. Windows Messenger is included
> with Windows XP, and works in conjunction with MSN Messenger.
>
> Their next email was a link to Windows Messenger, which I downloaded.
> Then I sent them an email asking about how to use Remote Assistance
> behind a firewall. This is the beginning of the email I got:
>
> Based on the information I received, I understand that you would like
> to know how to use Remote Desktop Assistance behind a firewall. You
> mentioned that you are using PIX firewall and are using Windows 2000
> Professional. I apologize if you had difficulty using this feature.
> Laurel, to be able to use Remote Desktop Assistance behind a firewall
> you have to open Port 3389 and you must have Windows XP. You can also
> experience difficulties if you or contact is behind a router.
>
> I emailed them and complained about their inconsistency. Here's the
> reply I just got:
>
> Laurel, I see you have been experiencing this issue for quite some
> time now. I apologize for the conflicting response that you received
> from my team mates; I realize this must be a confusing situation.
> Please know that I will help resolve this problem in the quickest way
> possible.
> Again, I apologize for the inconsistency; however, Alexander was
> correct when he said you cannot start Remote Assistance in Windows
> 2000. Moreover, to be able to use Remote Desktop Assistance behind a
> firewall you have to open Port 3389. You can also experience
> difficulties if you or contact is behind a router.
>
> NOW........Here is my dilemma......
>
> I installed Windows Messenger and MSN Messenger and Remote Assistance
> appears as an "activity" in MSN Messenger, however, I have not been
> able to test it for myself as yet because our network admin has been
> out sick and won't be back until next Friday (to open up port 3389).
> I'm kinda thinkin' that I WILL be able to use Remote Assistance or it
> wouldn't show up in my activities.
>
> Has anyone else been able to use Remote Assistance in Windows 2000?
No.
It is a Windows XP and later OS feature. It does not exist in Windows 2000
(of any type.)
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
.
- References:
- Remote Assistance in Windows 2000
- From: Laurel Conrad
- Remote Assistance in Windows 2000
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