Re: "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again."

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Paul Schumacher <PDSCHUns@xxxxxxxxxx> wrote:

> RCTICKET="65538,1,192.168.1.XXX:3389;storm1:3389,

This demonstrates that the Novice is in fact behind a NAT router, as his IP
address is in the 192.168.1.xxx range (typical of Linksys and some other
router manufacturers).

That is whay you, as Expert, cannot connect to him as Novice, in Remote
Assistance.

To get Remote Assistance working, you will need to discover what is
performing this NAT routing. If it is a home router, the Novice needs to
configure the home router so that UPnP support is enabled.

--
Robin Walker [MVP Networking]
rdhw@xxxxxxxxx


.

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