RE: Remote Assist works one way but not the other

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Hi! Did you get a response to this question? I'm having the same problem
with my mom's machine.

Thanks for any help you could send our way!

Mel



"Thom" wrote:

> My Cousin and I are both using cable modems through Cox Cable. I can access
> his computer with remote assist but he gets the error
> "Remote Assistance connection could not be established because the remote
> host name could not be resolved"
>
> Any suggestions why we get this one-way error?
>
> Thanks
>
.

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