Re: Remote Assistance: Works with e-mail, fails with Messenger
From: Jeffrey Randow (MVP) (jeffreyr-support_at_remotenetworktechnology.com)
Date: 02/18/05
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Date: Fri, 18 Feb 2005 13:04:59 -0600
Does the remote user have Windows Messenger or MSN Messenger?
--- Jeffrey Randow (Network MVP) Remote Networking Technology FAQ - http://www.remotenetworktechnology.com My Networking Blog: http://www.networkblog.net MS Network Community - http://www.microsoft.com/windowsserver2003/community/centers/networking/default.mspx MS Home Networking Community - http://www.microsoft.com/windowsxp/expertzone/communities/wireless.mspx On Wed, 16 Feb 2005 05:15:04 GMT, Mike <Mike0306MY@SHOES1stlayers.com> wrote: >I am trying to help my older parents with Remote Assistance. They have >MCI DSL, I have Earthlink DSL. For simplicity, I am trying to get my >parents (Novice computer) to invite me through Windows Messenger, since >it only takes a few clicks. Unfortunately, that fails. I receive the >invitation, and they see notification that I have accepted the >invitation, but it ends there. I never gain control. I have resorted >to walking them through saving an invitation to file and e-mailing it to > me. That works fine. > >What gives? Why does an e-mail invitation work and a Messenger >invitation doesn't? > >If you comprehend the difficulty in walking a nearly deaf, 80-year-old >through manual file attachment process over the phone, you will >understand my desire to get the Messenger option working. > >I am behind a Linksys router with UPnP enabled. They have only a DSL >modem. I tried removing my Linksys router but that had no effect. >Also, when I brought their computer to my house and had it on my home >network, the Windows Messenger invitation DID work. > >Thanks for your help.
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