Remote Assist works one way but not the other

From: Thom (Thom_at_discussions.microsoft.com)
Date: 02/17/05 

Date: Wed, 16 Feb 2005 22:05:01 -0800

My Cousin and I are both using cable modems through Cox Cable. I can access
his computer with remote assist but he gets the error
 "Remote Assistance connection could not be established because the remote
host name could not be resolved"

Any suggestions why we get this one-way error?

Thanks

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