Re: Remote Assistance with Windows Messenger

From: brokenticker (brokenticker_at_discussions.microsoft.com)
Date: 01/15/05 

Date: Sat, 15 Jan 2005 12:15:02 -0800

I have tried to use both version of messenger. Windows and MSN. Version 6.2
as well as the new beta version. I betting that the problem problem revolves
around it being a componant registration issue in the registry somewere. I
have run across an issue with windows installer being miss directed to a temp
file that didn't exist on a friends machine. The problem is that I'm not
finding any reference information in the knowledge base of were to pinpoint
the problem or how to reregister either the messenger or the remote
assistance. So far I have tried to reinstall both the windows messenger and
the MSN messenger which has not resolved the issue so my next line of attack
is looking for information about reregistering the remote access within
windows somehow.

"Robin Walker [MVP]" wrote:

> brokenticker <brokenticker@discussions.microsoft.com> wrote:
>
> > When trying to have a family member initate a remote assistance
> > session, I get the message that I need to update my messenger. If I
> > open the Remote Assistance application it says that Windows Messenger
> > is not installed. Is the problem with the Messenger or the Remote
> > Assistance application? Is it a service problem or could it be a
> > regestry error?
>
> Do you have (a) Windows Messenger, and/or (b) MSN Messenger installed?
>
> What version of (a) Windows Messenger, (b) MSN Messenger, do you have
> installed?
>
> Have you tried updating either as requested?
>
> --
> Robin Walker [MVP Networking]
> rdhw@cam.ac.uk
>
>
>

Relevant Pages

  • Re: Remote assistance problems requested through MSN Messenger
    ... Has anyone any thoughts on whether using a different version of Windows ... Messenger will fix my remote assistance problems? ... > than the built in Windows Firewall, and I'm able to do video conferencing ... >> I'm having problems with remote assistance requested from my Mums PC ...
    (microsoft.public.windowsxp.messenger)
  • Re: OT: Remote Access To Someoby Elses PC?
    ... www.logmein.com doesnt even need the other person there, ... Much easier than remote desktop (which ... [It simplifies things if you both have Messenger [Windows Messenger, ... Messenger or Windows Live Messenger] accounts with each of you listing the ...
    (alt.comp.periphs.mainboard.asus)
  • Re: Remote assistance problems requested through MSN Messenger
    ... I believe the problem you describe may be related to you having Windows ... Messenger disabled or uninstalled. ... It appears that *MSN* Messenger ... relies on *Windows* Messenger to manage Remote Assistance invitations. ...
    (microsoft.public.windowsxp.messenger)
  • Re: Critical Errors after a pristine install of OS
    ... this program from my system at next install, i'll find other ways to chat ... I just hope that messenger won't be ... You do not have to update before turning on the Windows XP firewall.. ... Messenger Service, it may indicate that your system is not secure. ...
    (microsoft.public.windowsxp.security_admin)
  • Re: OT: Remote Access To Someoby Elses PC?
    ... Just use "Remote Assistance", a feature of Windows XP that is standard and built in. ... [It simplifies things if you both have Messenger [Windows Messenger, MSN Messenger or Windows Live Messenger] ...
    (alt.comp.periphs.mainboard.asus)