Re: Remote Assistance Error

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From: Alpha (alphamurray_at_hotmail.com)
Date: 12/23/04 

Date: 23 Dec 2004 00:08:12 -0800

I have a similar problem. When someone sends me a request for
assistance, I get the same "Remote assistance failed" message
IMMEDIATELY. I was also behind a linksys router which I had all the
ports opened. It had worked previously. Nevertheless, I removed my PC
from behind the router and tested it directly connected to the Internet
with a routable IP, and the results did not change. I still get the
failed message when trying to accept a remote assistance invite.
However, I can send a request for assistance myself, and the other
party can take control of my PC no problem.

Any ideas? I have removed and re-installed SP2. I have tried accepting
invites via windows messenger and the email invites.

getting frustrated. Anyone else who has had this problem, and found the
solution, please post or email to me at alpha@growlies.com .

Thanks.
Alpha Murray

Robin Walker wrote:
> Vanthros <Vanthros@discussions.microsoft.com> wrote:
>
> > I am using a Linksys WRT54G router. The individual sending the
> > request is behind a NAT and has enabled the UPnP.
>
> The problem is almost certainly at the requester's end, not yours.
>
> Some things to check at the requester's end (not your end):
> - what is the make and model of NAT router?
> - what is the firmware level in that router?
> - is he connected via DSL or cable?
> - if DSL, is the DSL modem also behaving as a NAT router (i.e.
double-NAT),
> or is the DSL modem in bridge mode?
> - if he connects to the configuration pages of his NAT router, and
looks at
> its current status, what does it report its WAN IP address to be?
>
> > I found that when
> > I open the file up I get the error message right away when it
starts
> > to intitiate.
>
> If the request is being sent by e-mail, please open the received
request
> file in Notepad, and copy-and-paste the entire content of the file
into a
> follow-up in this thread.
>
> --
> Robin Walker
> rdhw@cam.ac.uk

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