Re: Troubleshoot a computer 3000 miles away.....

From: Sooner Al (SoonerAl_at_somewhere.net.invalid)
Date: 11/16/04 

Date: Tue, 16 Nov 2004 16:49:51 -0600

Additionally, if your both running XP (Pro or Home) look at Remote Assistance...

http://support.microsoft.com/default.aspx?scid=kb;en-us;305608
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx 

-- 
    Al Jarvi (MS-MVP Windows Networking)
Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...
"Sooner Al" <SoonerAl@somewhere.net.invalid> wrote in message 
news:%23TdMr0CzEHA.824@TK2MSFTNGP11.phx.gbl...
> If he is having problems with SP2 and internet connectivity then you might have a hard time 
> accessing his machine.
>
> With that said, if he is running XP Pro look at this page for guidance setting up and using Remote 
> Desktop for remote access/control. including firewall/NAT/router port information..
>
> http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html
>
> If he is running XP Home look at using UltraVNC... Get the server, client and encryption plug-in 
> from...
>
> http://ultravnc.sourceforge.net/
>
> If he is behind a firewall/NAT/router then he needs to open TCP Port 5900 in order for you to 
> connect with UltraVNC.
>
> -- 
>    Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no rights...
>
> "Jack" <Jack@discussions.microsoft.com> wrote in message 
> news:D7A31BFB-8172-4860-AD20-3AC49B1A3164@microsoft.com...
>> My son is having problems connecting to the internet since he installed the
>> SP2 service pack.Can anyone tell me what information about his computer I
>> need and how I would use it to access his computer?
>>
>> Thank You for any responses.
>

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