Re: Remote Assistance not working

From: Jeff (Jeff_at_discussions.microsoft.com)
Date: 10/18/04

  • Next message: TLin2100: "Re: Local Policy .. Does Not Permit You to Log on Interactively" 
    Date: Sun, 17 Oct 2004 21:25:01 -0700

    Thanks for the info. I tried one more time using the edit the request file
    but still did not work. I set prot forwarding in the router to 3389 and then
    got initiating PC to check its public WAn address which was
    203.213.206.72:3476. The original request I then received was as follws:

    <?xml version="1.0" encoding="Unicode" ?><UPLOADINFO
    TYPE="Escalated"><UPLOADDATA USERNAME="Pidge" PROBLEMDESCRIPTION="tt"
    RCTICKET="65538,1,0.0.0.0:5001;office:3389;10.0.0.12:3389,UUSTneFBo9eQShq+p7I=,DBtaWGL48V9EOwITcuKIqH03+hqMQCHbk/9s7pNrkcY=,SolicitedHelp,ZETU/JAT8MCjc2iUm6sbOIfS2qZD/EQG1wnf/AKvS/tWmjWYwDnjnw==,2zMWXOJreU0m8dCf701SUFcqT8c="
    RCTICKETENCRYPTED="0" DtStart="1098072113" DtLength="60" PassStub="" L="0"
    /></UPLOADINFO>

    I then editied to the following:

    <?xml version="1.0" encoding="Unicode" ?><UPLOADINFO
    TYPE="Escalated"><UPLOADDATA USERNAME="Pidge" PROBLEMDESCRIPTION="tt"
    RCTICKET="65538,1,203.213.206.72:3389;office:3389;10.0.0.12:3389,UUSTneFBo9eQShq+p7I=,DBtaWGL48V9EOwITcuKIqH03+hqMQCHbk/9s7pNrkcY=,SolicitedHelp,ZETU/JAT8MCjc2iUm6sbOIfS2qZD/EQG1wnf/AKvS/tWmjWYwDnjnw==,2zMWXOJreU0m8dCf701SUFcqT8c="
    RCTICKETENCRYPTED="0" DtStart="1098072113" DtLength="60" PassStub="" L="0"
    /></UPLOADINFO>

    Still did not work. Was my editing wrong ??

    "Robin Walker" wrote:

    > "Jeff" <Jeff@discussions.microsoft.com> wrote in message
    > news:D413EDDD-DAB1-4D52-8FE5-B02A68F5FC0B@microsoft.com...
    > >
    > > I am unable to connect via Remote Assistance. The PC initiating the
    > > request
    > > is on a LAN behind a NAT Router (A Prolink Hurricane 9000 ADSL
    > > modem/routher). I am running Windows XP SP2 and have made the necessary
    > > exceptions for UPnP and Remote Assistance. On the initiating PC we have
    > > turned off the firewall but still doesn't work. The Router manufacturer
    > > claims that this model is not UPnP capable and suggested enabling port
    > > fowarding to port 3389 which we did and also enabling DMZ which we did but
    > > it
    > > still doesn't work.
    >
    > Correct: forwarding to 3389 or placing the PC in the DMZ is not sufficient
    > to enable Remote Assistance to work if the requester is behind a NAT router.
    > Remote Assistance *requires* UPnP support in the NAT router, so as to
    > discover the WAN IP address to write into the request ticket for the expert
    > to connect to. If UPnP is present, then Remote Assistance will sort out the
    > port-forwarding automatically.
    >
    > > We also tried editing the invitation files but that didn't work either.
    >
    > Unsure why that did not work for you, if you edited the correct WAN address
    > in place of the LAN address. But you would also have needed to port-forward
    > 3389 in the NAT router at the same time.
    >
    > > Any suggestions ??
    >
    > If you wish to support Remote Assiatnce, scrap the NAT router and replace it
    > with one that supports UPnP.
    >
    > --
    > Robin Walker
    > rdhw@cam.ac.uk
    >
    >
    >

  • Next message: TLin2100: "Re: Local Policy .. Does Not Permit You to Log on Interactively"

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