RE: Connect by RA

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Dennis Aston (Aston_at_discussions.microsoft.com)
Date: 09/08/04 

Date: Tue, 7 Sep 2004 17:53:04 -0700

I believe your "hang" problem is due to NAT (Network Address Translation).
Thats a fancy word that means when she is behind a home router or firewall
combo, she can be on a private network of, say, 10.10.10.0, and the firewall
actually has an ip address given to it by her ISP of 67.119.82.30 or
something.

Make sure you have port 3389 open in her firewall and pointing it to an ip
address that she will continue to have internally. I say this because if she
is using DHCP her address could possibly change and then the port forwarding
would be useless. Set up static IP addresses.

Who is initiating the remote assistance session? She or you?

"Freebie" wrote:

> Hi there -
> I would like to help my mom with Remote Assistance. We both have XP but KB
> articale # Q308013 indicates "The novice and expert users are members of the
> same domain, or are members of trusting domains." We would only connect over
> the internet and are not on a domain that I know of. Actually, I've never
> set up a domain and wonder if this is keeping us from connecting. Will not
> being on the same domain keep us from connecting?
> Thanks - Scott
>
>
>

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