Re: remote connection not always available with PCAnywhere, XP

From: Bill Sanderson (Bill_Sanderson_at_msn.com.plugh.org)
Date: 09/04/04 

Date: Fri, 3 Sep 2004 22:16:27 -0400

I don't know what's happening with PCAnywhere, I'm afraid.

Have you considered trying Remote Desktop instead--to see whether it works
more reliably for you?

It is different--some folks find the file-transfer UI in PCAnywhere easier
to "see".

I suggest this because you have the software already in place to try it
out--so the cost will be in time to learn and test the different remote
access method.

An alternative to consider would be enabling Remote Desktop on the "server"
machine, and using it as a mechanism to troubleshoot, perhaps including
remote restarting.

"kurt" <stablehand@comcast.net> wrote in message
news:db3b65d9.0408230723.66c0395b@posting.google.com...
>I have a network of 3 PCs, all XP Pro, Linksys VPN Router, connected
> to internet through a static SBC DSL line. The computer which acts as
> server for the business software is our PCanywhere host. We connnect
> to this sytem remotely on another two computer network with a netgear
> router, one computer on XXP PRo and the connecting computer with XP
> home and using Comcast Cable. Currently there is no antivirus or
> add-on firewall on the host computer. We do not have e-mail or
> otherwise access the internet from the host computer.
>
> We only use PCAnywhere when the host office is closed and we are
> working from the remote location. The majority of the time the
> connection works quite well. On occasion the remote computer will
> report that it cannot find the host. Upon returning to the office, we
> discover that the host computer is up and running, and the indicator
> is that PCAnywhere is waiting to make a connection. At that time I
> have also been able to connect to the host from inside the LAN, but
> have not been able to use PCAnywhere on a phone/modem connection to
> the internet to access the host, although our modem conection is
> notoriously slow and weak and intermittent and is an unreliable test
> mechanism.
>
> When I cannot access, I have confirmed from the remote location that I
> have an internet connection. I can ping various locations but cannot
> ping my static address. The last time this happened, we used the
> remote connection successfully on Friday, closed down properly and
> could not connect on Monday. No one had been in the office or
> connected to the computer in the meantime. But this failure has also
> occurred within twelve hours of readying the host for connection.
> Once we have received the cannot find host message, we have never been
> able to make a connection on a subsequent attempt without resetting
> the host.
>
> Does anyone have an idea where the problem is? Thanks in advance

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