Re: Remote Assistance/SP2 Firewall
From: Bill Sanderson (Bill_Sanderson_at_msn.com.plugh.org)
Date: 09/03/04
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Date: Fri, 3 Sep 2004 00:10:11 -0400
Sorry to have missed this conversation 'til now:
There's a KB article explaining how to fix this issue:
http://support.microsoft.com/default.aspx?scid=kb;en-us;555179
"sphbecker" <sphbecker@discussions.microsoft.com> wrote in message
news:963CE82D-8684-4339-A323-CF1D1AB5EDE3@microsoft.com...
> Yes, that is all setup via group policies. Everything works until SP2
> gets
> installed, then it brakes.
>
> "Gary McDonald" wrote:
>
>> Is remote assistance enabled?
>>
>> Right-click 'my computer' select 'remote' ensure that
>> remote assistance is enabled.
>>
>> http://www.gmditsolutions.com
>> http://www.themobilepcdoctor.com
>>
>> >-----Original Message-----
>> >I have begun testing SP2 on my network and ran across a
>> little problem. I
>> >have found that I am unable to "Office Remote Assistance"
>> to computers after
>> >then have been updated with SP2; the error I get is "The
>> remote server
>> >machine does not exist or is unavailable." I am able to
>> setup a session if
>> >the SP2 computer â?orequestsâ? remote assistance, but
>> not when it is offered
>> >remote assistance.
>> >
>> >It works on SP1 computers, so I know the Remote
>> Assistance settings are
>> >right. My firewall policy allows the Remote Desktop
>> Exception.
>> >
>> >Any ideas?
>> >.
>> >
>>
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