Re: Unrestricted access using Remote Assistance

• Previous message: Bill Sanderson: "Re: Accessing Web Browser while using VPN"
• In reply to: Chris Henderson: "Re: Unrestricted access using Remote Assistance"
• Next in thread: Chris Henderson: "Re: Unrestricted access using Remote Assistance"
• Reply: Chris Henderson: "Re: Unrestricted access using Remote Assistance"
• Messages sorted by: [ date ] [ thread ]

Date: Wed, 1 Sep 2004 02:30:18 -0400

Hi Chris,

    If you use ultraVNC (open source so that your company can be in complete
control), it comes with something called a repeater that allows many users
to connect to one desktop. Neither Remote Desktop or Remote Assistance
allow more than 1 user to connect to the client PC.

    I support several small businesses myself and I can see why you may need
this type of functionality. I know you can relate when I say that some
users have the damnedest time doing the simplest tasks. It is just better
to do it yourself, when you can.

    It seems you need to do 2 things.....

    1) You need the PCs to check with a server to see if anyone is trying
to connect to it. If so, it should initiate a Remote Assistance connection
to the PC that is trying to communicate with (or take over) it.

    2) All screens that require user interaction need to be intercepted and
need to have simulated user interaction. This will require stopping all
user input (VERY) temporarily while the input is done for the user.

    What languages do you program in? I may be able to throw something
together for you. We are working on a similar solution.

    Jim Hubbard

"Chris Henderson" <please@dont.ask.com> wrote in message
news:%23KxpxX4jEHA.3944@tk2msftngp13.phx.gbl...
> Hi Jim,
>
> These are all XP Professional machines. VNC's a great product but they
dont
> want to use it here due to the extra overhead and support issues.
> What we're currently using is NetSupport wich allows multiple people to
> connect remotely to a workstastion and control the workstation without any
> prompting. User or console mode is the key here as we want to be
assisting
> people so they can view us. Remote Assistance is great with one exeption,
> we dont want to have to wait on the user to give us permission to access
> their desktop or gain full control over the desktop.
>
> Chris
>
> "Jim Hubbard" <reply@groups.please> wrote in message
> news:0cdYc.39812$%n4.13549@bignews6.bellsouth.net...
> > Right. It seemed to me that he wanted to combine the two somewhat. By
> > his
> > posting he seemed to desire the login functionality of Remote Desktop by
> > simulating user activity with Remote Assistance.
> >
> > He never answered my question to whether the machines to be controlled
> > were
> > XP Home edition or not.
> >
> > I am wondering why he isn't using VNC. If it's on a LAN, the speed is
> > acceptable - although it is lacking in some of Remote Desktops features
> > like
> > drive sharing, sound redirection, etc..
> >
> >
> > "Jeffrey Randow (MVP)" <jeffreyr-support@remotenetworktechnology.com>
> > wrote
> > in message news:pt32j0d2tj7vsg9gllk2f4ih14igdcv824@4ax.com...
> >> Remote Assistance and Remote Desktop are two somewhat different
> >> creatures...
> >>
> >> Jeffrey Randow (Windows Networking & Smart Display MVP)
> >> jeffreyr-support@remotenetworktechnology.com
> >>
> >> Please post all responses to the newsgroups for the benefit
> >> of all USENET users. Messages sent via email may or may not
> >> be answered depending on time availability....
> >>
> >> Remote Networking Technology Support Site -
> >> http://www.remotenetworktechnology.com
> >> Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone
> >> On Thu, 26 Aug 2004 12:33:40 -0400, "Jim Hubbard"
> >> <reply@groups.please> wrote:
> >>
> >> >My bad. I thought he meant Remote Anything.
> >> >
> >> >I am used to referring to the XP remote capabilities as Remote
Desktop.
> >> >
> >> >
> >> >
> >> >"Sooner Al" <SoonerAl@somewhere.net.invalid> wrote in message
> >> >news:%23GiB3a1iEHA.704@TK2MSFTNGP09.phx.gbl...
> >> >> Remote Assistance is built-in to the XP OS...Its free, you just pay
> >> >> for
> >> >the OS...:-)
> >> >>
> >> >> --
> >> >> Al Jarvi (MS-MVP Windows Networking)
> >> >>
> >> >> Please post *ALL* questions and replies to the news group for the
> > mutual
> >> >benefit of all of us...
> >> >> The MS-MVP Program - http://mvp.support.microsoft.com
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >rights...
> >> >>
> >> >> "Jim Hubbard" <reply@groups.please> wrote in message
> >> >> news:OgcXc.21038$N11.14458@bignews5.bellsouth.net...
> >> >> > RA is free now?
> >> >> >
> >> >> > "Chris Henderson" <please@dont.ask.com> wrote in message
> >> >> > news:OsqjhitiEHA.3944@tk2msftngp13.phx.gbl...
> >> >> >> Hi Jim,
> >> >> >>
> >> >> >> It's not a way to look over people shoulders as much as we
> >> >> >> currently
> >> >have
> >> >> >> this method and it will take some adjustment for our admins. RA
is
> >> >pretty
> >> >> >> good for free though, I'll say that.
> >> >> >>
> >> >> >> Thanks,
> >> >> >>
> >> >> >> Chris
> >> >> >>
> >> >> >> "Jim Hubbard" <reply@groups.please> wrote in message
> >> >> >> news:fWSWc.15529$N11.15092@bignews5.bellsouth.net...
> >> >> >> > Are these machines XP Home edition? As you probably know, XP
Pro
> > can
> >> >> >> > accept
> >> >> >> > a connection with the proper account authentication.
> >> >> >> >
> >> >> >> > You can detect the user authorization screens and use window
> >> >detection
> >> >> > and
> >> >> >> > sendkeys to simulate a user's response to the screens, but this
> > will
> >> >> >> > require
> >> >> >> > an additional app. This will also display the authorization
> >> >screens -
> >> >> > but
> >> >> >> > that should be OK since the users won't be there (as you stated
> >> >> >> > in
> >> >your
> >> >> >> > other post on this subject).
> >> >> >> >
> >> >> >> > If you are actually looking for a way to look over a user's
> > shoulder
> >> >> > while
> >> >> >> > they work (without their knowledge), Remote Desktop is not the
> >> >> > application
> >> >> >> > to use for that purpose.
> >> >> >> >
> >> >> >> > Jim Hubbard
> >> >> >> >
> >> >> >> > "Chris Henderson" <please@dont.ask.com> wrote in message
> >> >> >> > news:O2KP$JgiEHA.536@TK2MSFTNGP11.phx.gbl...
> >> >> >> >> I was wondering if you knew if there was a way or hack to turn
> > off
> >> >the
> >> >> >> >> authentication on the client side and allow the administrator
to
> >> >> > connect
> >> >> >> >> without getting the "Your network administrator would like to
> > view
> >> >your
> >> >> >> >> screen" message" and again overried the message for full
> >> >> >> >> control.
> >> >> >> >>
> >> >> >> >> Thanks in advance,
> >> >> >> >>
> >> >> >> >> Chris
> >> >> >> >>
> >> >> >> >>
> >> >> >> >
> >> >> >> >
> >> >> >>
> >> >> >>
> >> >> >
> >> >> >
> >> >>
> >> >
> >>
> >
> >
>
>

• Previous message: Bill Sanderson: "Re: Accessing Web Browser while using VPN"
• In reply to: Chris Henderson: "Re: Unrestricted access using Remote Assistance"
• Next in thread: Chris Henderson: "Re: Unrestricted access using Remote Assistance"
• Reply: Chris Henderson: "Re: Unrestricted access using Remote Assistance"
• Messages sorted by: [ date ] [ thread ]