Re: Remote Assistance Feature of XP

From: RoadRunner (gabriel.stan_at_earthlink.net)
Date: 08/03/04 

Date: Tue, 3 Aug 2004 19:59:40 -0400

http://www.microsoft.com/resources/documentation/WindowsServ/2003/datacenter/proddocs/en-us/Default.asp?url=/resources/documentation/WindowsServ/2003/datacenter/proddocs/en-us/ra_server_close_port.asp

"Mike" <anonymous@discussions.microsoft.com> wrote in message
news:869b01c47825$16cec830$a301280a@phx.gbl...
>
> >-----Original Message-----
> >My daughter is getting ready to go to the university so
> instead of buying
> >pcanywhere, I thought I would try to make this remote
> assistance feature
> >work in XP. I launch Remote Assistance, we communicate
> via MSN messenger no
> >problem. She sends a request to me for assistance and I
> accept. But,
> >nothing happens after that. I do have a router at my
> house with a firewall
> >and it may be preventing this connectivity.
> >
> >What is my next step to making this work?
> >
> >Thanks,
> >Russ
> >
> >
> >.
> >You will probably need to use the web utility for your
> router and forward port 3389. Further, if you have XP's
> firewall turned on you will have to go into settings and
> turn on port 3389 there also.

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