Re: Remote Assistance problem

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Kent McPherson (bigk_at_kentmcpherson.com)
Date: 06/22/04 

Date: Tue, 22 Jun 2004 07:54:54 -0400

I'm using a Linksys wireless access point/router (BEFW11S4 V2/V3). My dad
is not using a router as he's directly connected to the DSL modem on his
end.

"Jim Hubbard" <someone@home.com> wrote in message
news:XGOBc.863$vf5.135@bignews6.bellsouth.net...
> Most of the time this message means that either you or he or both are
hidden
> by a firewall or simple NAT translation by your routers.
>
> Each router (and DSL modem) must be set to allow port 3389 TCP and port
3389
> UDP traffic through and forward these port requests to the internal IP of
> the PC you wish to control.
>
> What type of modem and router are you dealing with?
>
> Jim Hubbard
>
> "Kent McPherson" <bigk@kentmcpherson.com> wrote in message
> news:%23fBF4k9VEHA.2928@tk2msftngp13.phx.gbl...
> > I'm trying to connect to my father's PC to help him with a problem. He
> has
> > XP Pro as do I. He is on DSL and I'm on a cable modem. He is directly
> > connected to the DSL modem. My cable modem is connected to a router and
> my
> > PC is connected to the router. We both run Zone Alarm but we both shut
it
> > down to be sure it wasn't the problem. I get an email invitation to
> access
> > his machine but when I try to connect I get this error:
> >
> > Remote Assistance connection could not be established because the remote
> > host name could not be resolved. Please try again.
> >
> > Suggestions?
> >
> >
>
>

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