Re: How do I do remote assistance?
From: Bill Sanderson (Bill_Sanderson_at_msn.com.plugh.org)
Date: 05/24/04
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Date: Mon, 24 May 2004 11:50:23 -0400
This can be confusing.
The "client software" spoken of, is client software for connecting to
Terminal Services.
This means specifically Remote Desktop in Windows XP (NOT Remote Assistance)
Terminal Services in Windows 2000 server editions, and Windows Server 2003,
and NT4 Terminal Server edition.
Remote Assistance is present in both XP Home and XP Pro, and requires XP on
both ends of the connection--nothing needs to be installed.
Remote Desktop is present only in XP Pro, and the client (which is what you
are looking at) can run on any 32-bit version of Windows.
There are other options for WinMe and 9.x. NetMeeting's Remote Desktop
Sharing is included or downloadable for these OS's and is encrypted. VNC in
its most recent incarnations can be encrypted via add-ons, and works fine on
9.x--but not nearly as well as Remote Desktop.
"Paul H" <NospaMphobergNospaM@att.net> wrote in message
news:BBosc.109217$iF6.9837446@attbi_s02...
>I found this in Microsoft information. Is this another, different
> capability? I don't think so.
> Is Windows ME specifically excluded from this?
> And I still do not understand how to get it going.
> =================================================
> To obtain the client software
>
> To set up your second computer ("home" computer) to use Remote Desktop,
> you
> need the following:
> a.. Access to the remote computer (the computer running Windows XP
> Professional) by means of Local Area Network (LAN), modem, or Virtual
> Private Network (VPN) connection.
> b.. Remote Desktop Connection or Terminal Services client installed on
> the
> computer. See the following table for instructions on installing the
> client
> software for your operating system.
> Operating System Client version How to access
> Windows XP Home Edition and Windows XP Professional Remote Desktop
> Connection installed by default (must be enabled)
> Start/Programs/Accessories/Communications/Remote Desktop Connection
> Windows 2000 Server Terminal Services 32-bit Client installed by
> default Start/Programs/Terminal Services Client
> Windows 95 & Windows 98 Not installed See To install Remote Desktop
> Connection (32-bit computers)
> Windows NT 4.0 Not installed See To install Remote Desktop Connection
> (32-bit computers)
> Windows NT 3.51 Not installed See To install Terminal Services Client
> (Windows NT 3.51 computers)
> Windows for Workgroups Not installed See To install Terminal Services
> Client (16-bit computers)
> Windows CE Not installed Go to Microsoft.com Download
> Center(http://www.microsoft.com/) and follow the directions to install the
> Windows CE client.
>
>
> =================================================
> To install Remote Desktop Connection (32-bit computers)
>
> 1.. On the computer running Windows 95, Windows 98, Windows NT 4.0 or
> Windows 2000, insert the Windows XP Professional compact disc into your
> CD-ROM drive.
> 2.. When the Welcome page appears, click Perform additional tasks, and
> then click Set up Remote Desktop Connection.
> 3.. Follow the directions that appear on your screen.
>
> ================================================
>
> "Patrick Rouse [MVP]" <anonymous@discussions.microsoft.com> wrote in
> message
> news:995FD1E6-8782-4F4B-AFCB-BA9AE92F0573@microsoft.com...
> Remote Assistance relies on the Terminal Server technology that's built
> into
> Windows XP. You can NOT use remote assistance to help someone using
> another
> OS, i.e. Windows 2000 Pro, Windows ME, 9x...
>
> http://www.workthin.com/tshta.htm#RemoteAssistance
>
> Patrick Rouse
> Microsoft MVP - Terminal Server
> http://www.workthin.htm
>
>
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