Re: Offer Remote Assistance Not Requesting Permission

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From: Simon Purdue (simonpurdue_at_flagshiptraining.co.uk)
Date: 03/31/04 

Date: Wed, 31 Mar 2004 09:23:37 +0100

Thanks guys for your replies.

The Offer Remote Assistance is only really intended for companies who want
to be able to take remote control of an end user's desktop. It's this that
I want to do.

>From the MS documentation, you set the Offer Remote Assistance only from a
Domain Controller's Group Policy or by setting it manually on the novices PC
using GPEDIT.MSC.

Bill, you're right in saying that both machines must be in a domain or
across domains where each domain trusts each other. Both machines are a
member of the same domain. By the way, I'm editing the Default Domain
Policy and changing the setting Computer Configuration\Administrative
Templates\System\Remote Assistance.

Thanks
Simon

"Bill Sanderson" <Bill_Sanderson@msn.com.plugh.org> wrote in message
news:uxvdF0sFEHA.2580@TK2MSFTNGP12.phx.gbl...
> I understand why you think this, but the "offer remote assistance" feature
> doesn't require an invitation. It should work, when policy is set
correctly
> at the novice end, in a domain, and with the expert being an administrator
> in that domain.
>
> The novice end machines must probably also be joined to the domain, but
I'm
> not absolutely certain of that necessity.
>
>
> "Robert Cohen" <dont@want.spam.com> wrote in message
> news:eEc615oFEHA.684@tk2msftngp13.phx.gbl...
> > the problem is you are mixing two different programs Remote Assistance
and
> > Remote Desktop. Remote Desktop allows you to remotely log onto another
> > user. If you log on it logs the user currently on off and when logged
> > in,
> > the monitor on the computer is locked.
> >
> > Remote Assistance is achieved through windows messenger. You ask for
> > remote
> > assistance and the user has to approve it and then you have to take
> > control
> > (which the user also has to approve). But once approved, you can
interact
> > on a user's desktop and do things. The user will see what you are doing
> > and
> > all. You can even have the user do things and for you to observe.
> >
> > But these are two different systems.
> >
> > --
> > Robert Cohen
> > A legend in his own mind
> > --
> >
> > "Simon Purdue" <simonpurdue@flagshiptraining.co.uk> wrote in message
> > news:uo6PvykFEHA.1064@TK2MSFTNGP12.phx.gbl...
> >> Hi,
> >>
> >> I'm looking to implement the Offer Remote Assistance feature of Windows
> >> XP
> >> on our company domain and have hit a problem with the novice's computer
> > not
> >> displaying the dialog window asking if they want to allow the expert to
> >> connect. All that happens is that the expert's computer shows a logon
> >> dialog window in the Remote Assistance window. If I logon using my
admin
> >> account, it locks the novice's computer and I have control. However, I
> > have
> >> also seen it log the novice user off their machine as well.
> >>
> >> How can I get the expert to interactively connect to the novice's
> > computer?
> >>
> >> I've done the following steps to enable Offer Remote Assistance: -
> >>
> >> 1. Enabled the Offer Remote Assistance in Group Policy (Computer
> >> Configuration\Administrative Templates\System\Remote Assistance.
> >> - Enabled the option to "Allow helpers to remotely control the
> > computer"
> >> - Granted permission to a Domain group : DOMAINNAME\Domain Helpdesk
> >> - My Domain Admin account is a member of this group.
> >>
> >> 2. Enabled Solicited Remote Assistance. "Allow helpers to remotely
> > control
> >> the computer". 30 Day ticket.
> >>
> >> 3. I've run the Resultant Set of Policies over my machine and the
> >> novice's
> >> computer and both reports show that the policy has been set on both
> >> machines.
> >>
> >> Looking at all the KB articles, it appears that I've configured it
> >> correctly, but yet I cannot get a connection. I know it does work as I
> >> successfully got it working in a test lab.
> >>
> >> Any help would be appreciated.
> >>
> >> Regards
> >> Simon
> >>
> >>
> >
> >
>
>

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