Re: Cannot Successfully Connect to Use Remote Desktop
From: Sooner Al (SoonerAl_at_somewhere.net.invalid)
Date: 03/23/04
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Date: Tue, 23 Mar 2004 04:41:05 -0600
You might look at this KB article for an explanation of how a firewall/NAT/router can effect your RA
connection...
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529
You could try opening TCP Port 3389. You also may need to modify the RCTICKET field in the
invitation file to use the correct IP address.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692
--
Al Jarvi (MS-MVP Windows Networking)
Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...
"Boxcar" <anonymous@discussions.microsoft.com> wrote in message
news:3BC50411-E40D-4B37-8E68-0727C94A4C3D@microsoft.com...
> The basic problem: I am trying to help someone by using remote assistance - remote desktop
> through MSN Messenger and am unable to get remote assistance to connect my computer with theirs.
> Using "Ask for Remote Assistance" in MSN Messenger, he finds me in the contact list and
> successfully sends a request which I see and accept. This starts a live chat which works fine.
> Then my computer begins the attempt to connect to his, but fails. The error message reads:
> "Remote Assistance connection could not be established because the remote host name could not be
> resolved".
>
> More Details:
>
> A) Both computers are Windows XP Professional.
> B) Both of us have MSN as our ISP and both of us have high-speed DSL.
> C) We are trying to use MSN Messenger to make the remote desktop functionality work.
> D) Both of us have MSN Messenger up and running and can see each other.
> E) If I reverse the process, sending the request to him and he accepts, the same failure occurs
> and produces the same error message on his end.
> G) On both comuters, IIS has been installed.
> H) On Both computers, in "System Properties" on the REMOTE tab, the Remote Assistance and Remote
> Desktop selections have been checked "ON".
> I) On my computer, there is a router between the DSL modem and my computer.
> J) On his computer the connection goes directly from the DSL modem to the computer - no router in
> between.
> K) Neither computer has a third-party firewall program; however, on both computers, the LAN and
> 1394 Net Adapter conncetions are both enabled and both firewalled using the Windows XP firewall
> setting under Control Panel>>>Network Connections.
>
> The instructions for making this work are very simple and it's pure Microsoft all the way - on
> both computers. There's no help or anything to tell you what to do if it doesn't work, which
> sort-of impies little can possibly go wrong..... So why won't this work?
>
- Next message: Giridharan Sridharan [MSFT]: "Re: L2TP VPN connection between 2 XP computers"
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