dep closes windows explorer

Hi

I hope this is the correct newsgroup. I have a customer who has downloaded
their pictures from the festive season into their My Pictures folder. There
are some .AVI files mixed in amongst his photos, as he has used the camera's
movie function. When he tries to access the folder that contains these
files, he gets a DEP execution error, and Windows Explorer closes down.

Why is this, and how can it be remidied?

Thanks for your help.

Harvs


.

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