Re: DVDs are not playing or recognized

Sounds like your DVD drive needs to be replaced.

--

John Inzer
MS Picture It! MVP

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=======================================
I spent some time writing a response earlier only to have
all the info mysteriously deleted, but my signature
posted.

Anyway...

I apologize for my lack of clarity... just frustrated
from spending a lot of time searching and trying
different things with no resolution.

Originally thought I had a problem with all DVDs because
I only tried 4 or 5 and they were all newer. After
reading some troubleshooting on different sites I thought
I would try more of the DVDs from my collection. It
appears that the majority of the ones I am able to play
are older, I use the term majority loosely because I can
only play a select few.

Symptoms: When I insert certain DVDs the drive spins and
the little light comes on for about 15 seconds or so,
then the drive just stops. Nothing appears on screen, no
program attempts load, nothing. When I check the drive
properties (while the disk is in the drive) from "my
computer" the general information reads as if there is 0
bytes but the disk picture reads as full (all blue). In
WMP 10 when I attempt to play it reads as no disk in
drive. When I used Nero I would use the infotool and that
would also display information as no disk in drive. This
happens on both drives. Certain other DVDs work just fine
in both drives. Some of the DVDs that do not work in the
drives don't have interactual loaded, and like I said,
even if it is on the disk I don’t even get the option to
load it because nothing happens after the drive stops. I
have no way of telling which DVDs will work or not.

All the DVDs work in my home DVD player and on my Dell
Laptop.

Attempted solutions: Fresh install of XP Pro SP2 with all
critical updates installed. Upgraded firmware for the
Sony DVD RW drive. Tested the Sony drive with their read
and write test and the drive passed. Installed and
uninstalled Nero 6 from CD and installed Nero 6 upgrades
from their website, also tried Nero 7. Removed drives
from device manager. Disconnected drives from computer
and installed individually. Installed software while only
one drive was connected. Completely removed Nero software
and attempted to use WMP 10 with only the Nvidia video
decoder installed. Checked region code. All with the same
results, no change or solution to the problem.

Any help, information, or direction would be greatly
appreciated.

Thanks.




.

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