Re: Upgrading from Win2KPro to WinXP Pro --- upgrade process locks

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The biggest problem is probably Symantec software left in autostart mode while you do the upgrade, running antivirus software is never a good idea when you do an upgrade. Disable all unnecessary services and software while you do the upgrade, at the very least put all unneeded services to manual start or if need be disable them. That you try the upgrade in safe mode doesn't matter, when you reboot the computer Windows attempts to start all these unnecessary services while it is still trying to perform an upgrade. Disable all non Microsoft services and of the Microsoft services you should have no more than a handful of them running.

John

wmohat wrote:

John:

OK ... I ran the "net start" command as you requested. Here are the results:

These Windows 2000 services are started:


Acronis Scheduler2 Service
Automatic Updates
Cadence License Manager
COM+ Event System
Computer Browser
Distributed Link Tracking Client
DNS Client
Event Log
ewido security suite control
InCD Helper
iPod Service
IPSEC Policy Agent
LightScribeService Direct Disc Labeling Service
Logical Disk Manager
Nero BackItUp Scheduler 3
Nero Registry InCD Service
Net Logon
Network Connections
PLFlash DeviceIoControl Service
Plug and Play
Print Spooler
Protected Storage
Remote Procedure Call (RPC)
Removable Storage
SavRoam
Security Accounts Manager
Server
SQL Server (SQLEXPRESS)
SQL Server Browser
Still Image Service
Symantec AntiVirus
Symantec AntiVirus Definition Watcher
Symantec Event Manager
Symantec Settings Manager
Symantec SPBBCSvc
System Event Notification
Task Scheduler
TCP/IP NetBIOS Helper Service
TrueGrid NFS Server
TrueGrid Portmapper
Windows Management Instrumentation
Windows Management Instrumentation Driver Extensions
Windows Time
Workstation

The command completed successfully.


Now note: most of these services start if I do a full boot of Win2K. However,
I also tried doing the XP upgrade, when running from Win2K "Safe Mode", where almost none of these services are running. That upgrade attempt also failed.
I also attempted an upgrade after uninstalling SQL server (which I know isn't compatible with XP), and almost all hardware device drivers. That that upgrade attempt didn't work either.

*** I'm going to re-run the XP upgrade attempt, but this time (now knowing where the setup logfiles and error files are located), I'll be able to get some better information about where in the SETUP process the system crashes.

--Bill






"John John (MVP)" wrote:


From the freshly booted Windows 2000 installation run the following:

net start >c:\startlist.txt

and post the contents of the startlist.txt file here.

Log files are created during the setup, you may find useful information in the logs http://www.mcmcse.com/microsoft/guides/troubleshooting_setup.shtml

John

wmohat wrote:


John:

I have tried both ways; both booting from the CD, and also starting the CD from Windows 2K. Neither works; both lock up forever after the second restart of the Setup process.

As I said, I can use the same CD and install WinXP as a second O/S (dual-boot) on a separate partition of the same hard disk on the same system. So, I don't have a defective CD-ROM, and there obviously isn't a hardware problem here. But, I cannot "upgrade" the Windows 2K installation to WinXP. It just won't work.

I have tried unloading every device driver in the system, and stopping all "startup tasks", turning off power management, (etc, etc, etc).... even booting the CD-ROM from Safe Mode (or booting the CD-ROM directly.... so there isn't any portion of Win2K runinng while the "upgrade" attempt is being made). Nothing makes any difference; the setup process cannot upgrade my Win2K install to WinXP. (I have the main disk "imaged" to a backup drive, so I can always restore the system to it's original state after an install failure.)

Is there any kind of "diagnostic mode" that setup can run in, to give me a better idea what's going on here? What things can cause an "XP upgrade" process to lock up?

--Bill


"John John (MVP)" wrote:



Are you starting the upgrade process from the up and running Windows 2000 installation? Boot the computer with the Windows XP cd and try the upgrade there.

John

wmohat wrote:



I'm trying to upgrade 7 systems from Win2K pro to WinXP pro.... and the installation process locks up every time. The lockup happens about 1/3 of the way through the upgrade process .... right after the second restart (after "Preparing Installation" completes). The system restarts to a black screen with the Microsoft logo and flag on it.... with 5 small squares blinking in a row to indicate activity.... but nothing else happens. After maybe 4 seconds, disk activity stops, forever....the systems will sit for days without any further progress. No error messages are displayed.... I have just the black screen with the Windows logo on it, with the little squares at the bottom blinking to indicate progress, but there is no progress.

All of the systems have Asus P4S533 motherboards, with NVIDIA video cards, but I don't think this is hardware related; I can use the same CD-ROM to do a "dual-boot" installation on the same PC systems, but that isn't what we want. We need to have all of the software that is installed under Win2K run under XP, so "upgrade" is what we absolutely must do. (It would take WEEKS to reload all of those applications on all of those systems.)

I don't think this is application software related either. I have tried unloading ALL device drivers and killing all startup programs.... even booting in "Safe Mode" before attempting the WinXP upgrade. Power management in the BIOS is shut off, (etc, etc).... the systems are STRIPPED to the bare minimum, but nothing works.... the upgrade process freezes in the same spot every time. But, the same system and install CD WILL load XP "dual-boot" into a separate disk partition on the same PCs. It's just "upgrading" Win2K that doesn't work. Ever.

What's going on here? Is there any "diagnostic mode" for the XP Upgrade that will give me some clue as to why the system is freezing during the upgrade process?

.

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