Re: Windows XP SP2 installation hangs on restart

Anthony,

happy to be of service. Glad you got things going.

Best of luck.

Andrew.


"Anthony Travis" <AnthonyTravis@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3C36728E-397D-4965-B2BE-AE43B5899C08@xxxxxxxxxxxxxxxx
Hi Andrew

First of all a big thank you for your help and advice.

I couldn't find my old VGA card, so persevered with an extremely stripped
down system and all SATA drives disconnected.

The problem eventually seemed to be with the default VGA driver Windows
was
using on restart; the output to the screen was switching off after the
restart, and I knew something was still going on because I could now hear
the
IDE drive I was using (temporarily - to discount SATA problems) chattering
away.

At the restart during installation, I caught the machine and put it into
Safe/VGA mode. I was then able to load the latest drivers for the video
card,
which enabled me to adjust the resolution to the panel's native setting
without it switching off (which it did if I tried to alter the resolution
via
display properties before I managed to instal a driver - which confirmed
the
diagnosis) .

Windows is now installed and working on the SATA disk, complete with an
SP3
update.

Thanks again for takling the time to help me.

"Anthony Travis" wrote:

Thanks for your reply Andrew.

Sorry for the delay in getting back to you, for some reason I have been
unable to access the forums.

I will try what you suggest and also try to find another video card - the
one I used was the same model.

Will get back to let you know how I get on.

Thanks again.

Best wishes

Anthony

"Andrew Leith" wrote:

Anthony,

a couple more things, when you swapped video cards was it with an
identical
card?

Try turning off Legacy USB support in you BIOS, and make sure that your
optical drives (jumpers) are configured properly, Master at the end of
the
cable. Don't use CS (Cable Select).

I hate to say this, but one of the reasons this can happen is that
some of
the necessary boot file on the HD have become corrupted. You may want
to try
another install, now that you have the drives jumpered for 150. BTW,
are
installing in RAID mode?

Regards,

Andrew.


"Andrew Leith" <andrewleith2@xxxxxxx> wrote in message
news:uPXjNlzwIHA.5580@xxxxxxxxxxxxxxxxxxxxxxx
Anthony Travis wrote:

"Andrew Leith" wrote:

Anthony Travis wrote:
Have also tried to run Recovery Console (as per KB article
"Problems
when Windows XP tries to load the Agp440.sys service" to disable
possible incompatible motherboard chipset video driver during
setup)
from the CD, but I don't get a "welcome to setup" screen when I
boot
from the CD.

"Andrew Leith" wrote:

Anthony Travis wrote:
I've built a PC from scratch and am installing a new copy of XP
SP2.

It goes through the setup okay until the first automatic reboot.
At
this point, I get the XP spalsh screen and then the machine
hangs
with a black screen.

I have deleted the partition and reinstalled, but keep getting
the
same problem. have also tried swapping video card with one I
know
that works, and swapping out memory too.

I can boot into safe mode, but this si no use as it appears to
me
that the problem lies with an incomplete installation.

I tried to access the KB Article entitled "Computer Stops
Responding
After It Restarts During Windows XP Setup" but it's not
available.

I suspected the problem might be with the VGA drivers (have
tried
swapping video card with one I know works), and have read the
article
here http://support.microsoft.com/kb/324764/en-us .

However, I can't get Recovery Console to start up when I boot
from
the CD.

Am now at tearing hair out stage. Any ideas/help would be
greatly
appreciated!
Can you give us more info. re your system?

Motherboard, memory, cpu, power supply, hd, graphics card and
anything
else you can think of. Is it a stock Microsoft CD-ROM or a custom
job?

Regards,

Andrew Leith.

OK,

first I'd like to ask you if you've done a BIOS flash on the
motherboard, if you've never done this then try to do a hard reset
on
the BIOS. Unplug all power and follow MSI's instructions on
resetting
the BIOS. I wouldn't recommend flashing to a new BIOS until this
problem
is resolved. While you're in the there it wouldn't hurt to double
check
the seating of any and all cards. Your Spinpoint hard drives could
be
SATA-2 drives (SATA-300), if so, make sure the compatibility jumper
is
installed to make the drives 150 compatible.

Last but not least, this motherboard only supports AGP 3.0, which
means
only 1.5 volt, 4x and 8x cards will work. If your card supports AGP
2x
then I'm afraid your out of luck. A new video card is in order.

Regards,

Andrew Leith.

Hi Andrew

Thanks for your reply.

I haven't flashed the BIOS on this motherboard.

Not quite sure what you mean by a hard reset, do you mean clearing
the
CMOS using the jumper? If this is what you mean, yes I have done
that -
got an error message when I first started it all up to say CMOS
settings
were wrong. I then cleared the CMOS (with all power disconnected)
and
made the settings in the BIOS according to the manual.

However, if you mean something else (flashing the BIOS from a
floppy?) I
haven't done this.

I've had all the cards and memory out of their slots to check
they're
seating, and swapped the video card for one I know works (it's in my
other machine, which also has an MSI 875 mobo, but version 1 not
two).

You're right about the SATA drives - they're SATA-300. I went and
bought
some pin jumpers, and set them to SATA-150, but unfortunately this
didn't
make any difference. The installation still hangs at the system
restart.

Mightit be an issue with only having SATA disks? Or might it be the
type
of video card?

i'd be very interested to hear your further thoughts.

Best wishes

Tony Travis

Hi Anthony,

well I did check on the Matrox site and hence the info. in my last
post,
re. your video card. Did you read the end of my post?

Here's the web page for your motherboard:
http://www.msicomputer.com/product/p_spec.asp?model=875P_NEO-FIS2R&class=mb

Here's the download site for your motherboard:
http://global.msi.com.tw/index.php?func=proddesc&prod_no=544&maincat_no=1&cat2_no=170&cat3_no=4

Here's the download site for your video card:
http://www.matrox.com/graphics/en/corpo/support/drivers/home.php

I would recommend that you first try stripping your system to a bare
minimum. In other words remove every card you can from the system
except
for you video card. If you've gotten creative with your BIOS settings
return them to default. Disable any onboard peripherals that you're
not
using. If you want to try a BIOS flash, I'd recommend that you remove
the
Matrox and install some video card that will boot up normally. Can
you
borrow some old PCI card? You can flash with an AGP as well, the real
issue is a having card that will boot properly. BTW, what do you have
connected to your video card.? DVI or VGA with adapter(s)? One
monitor
would be the way to go until it's working.

Even though you haven't seen an improvement, you should leave the
jumpers
on your hard drives.

Let me know.

Andrew Leith.





.

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