Re: Windows XP SP2 installation hangs on restart

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Anthony Travis wrote:
Have also tried to run Recovery Console (as per KB article "Problems when Windows XP tries to load the Agp440.sys service" to disable possible incompatible motherboard chipset video driver during setup) from the CD, but I don't get a "welcome to setup" screen when I boot from the CD.

"Andrew Leith" wrote:

Anthony Travis wrote:
I've built a PC from scratch and am installing a new copy of XP SP2.

It goes through the setup okay until the first automatic reboot. At this point, I get the XP spalsh screen and then the machine hangs with a black screen.

I have deleted the partition and reinstalled, but keep getting the same problem. have also tried swapping video card with one I know that works, and swapping out memory too.

I can boot into safe mode, but this si no use as it appears to me that the problem lies with an incomplete installation.

I tried to access the KB Article entitled "Computer Stops Responding After It Restarts During Windows XP Setup" but it's not available.

I suspected the problem might be with the VGA drivers (have tried swapping video card with one I know works), and have read the article here http://support.microsoft.com/kb/324764/en-us .

However, I can't get Recovery Console to start up when I boot from the CD.

Am now at tearing hair out stage. Any ideas/help would be greatly appreciated!
Can you give us more info. re your system?

Motherboard, memory, cpu, power supply, hd, graphics card and anything else you can think of. Is it a stock Microsoft CD-ROM or a custom job?

Regards,

Andrew Leith.


OK,

first I'd like to ask you if you've done a BIOS flash on the motherboard, if you've never done this then try to do a hard reset on the BIOS. Unplug all power and follow MSI's instructions on resetting the BIOS. I wouldn't recommend flashing to a new BIOS until this problem is resolved. While you're in the there it wouldn't hurt to double check the seating of any and all cards. Your Spinpoint hard drives could be SATA-2 drives (SATA-300), if so, make sure the compatibility jumper is installed to make the drives 150 compatible.

Last but not least, this motherboard only supports AGP 3.0, which means only 1.5 volt, 4x and 8x cards will work. If your card supports AGP 2x then I'm afraid your out of luck. A new video card is in order.

Regards,

Andrew Leith.
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