Re: My Dad Went To Prague, Now He's Back, he Can't Connect
- From: Tim <tim@xxxxxxxxxxxxx>
- Date: Fri, 20 Jul 2007 15:43:14 -0600
Luke wrote:
Right, i tried to connect to MSN, and it said i have no IP? So i went to Run, and typed in cmd /k; ipconfig /all and there is no information. It just says Windows IP Configuration and then C:\Documents and settings\nigel gray>It's time to get back to the basics. You need to make sure TCP/IP is installed and the NIC is functioning properly.
So how do i get my Dad's ip back?
"Luke" wrote:
My Dad's laptop is a Toshiba Qosimo F20
He went to Prague in Czech republic for 6 months with his laptop, and he's come back to the UK, he cannot connect wirelessly to my BT Hub at home. My laptop can connect fine, and so can my Sisters, so why is my Dad's having problems? It's really confusing, as the BT software can see the BT Hub, but it just can't connect. Any ideas?
Cheers
1) Go to Device Manager and see first if there is a NIC (i.e. network card) installed. If one is, make sure there isn't a yellow caution symbol next to it. If there isn't a NIC, you have found your problem. If there is a caution symbol, a good thing to try first is to remove the device driver (right-click on it and choose "Remove" or maybe it's Delete), reboot, and let Windows find it and re-install the driver for it.
2) Right-click on the Network icon and choose properties. Make sure TCP/IP is installed. If it is not...you have found your problem. You will have to run Windows setup (I think it's Add/Remove components or perhaps Windows setup...I'm on a Vista machine right now so I might have it wrong...have a look in Control Panel) to add TCP/IP. If it is installed, have a look at the TCP/IP properties to ensure it's set to automatically be assigned an IP address and DNS server (those are the default settings).
It would help if you were able to find out what was done to his PC during his stay in Prague. Maybe the network he was on was running some other protocol like IPX (Novell) and someone removed TCP/IP.
Please post back with an update. This is a tough one to troubleshoot via a NG as there are so many possible variables and causes...especially if you don't know what was done to the PC while it was in Prague. If it gets too frustrating you might want to seek out some local help...someone who can be there physically to have a good look at the situation. I would be happy to stop by if you send me a plane ticket (round-trip preferable) ;-)
Tim
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