Re: Activation of Windows XP after major Crash
- From: Derek Reeves <DerekReeves@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 17 Apr 2007 04:42:02 -0700
At long last I managed to speak to a human being. In going through the
discussion, I was able to resolve the issue and the XP Home edition is now
validated.
I was appalled by Microsoft's automated service. No options were given at
all to speak to a person. Just the comment go and buy a legitimate version.
No replies from the posting of the diagnostic log other than speak on the
telephone.
Glad its all over and thanks for suggestions.
Derek
"Derek Reeves" wrote:
I have undertaken the diagnostic check - following a clean installation as I.
was locked out. MS still will not allow activation through the internet &
automated telephone.
The results of the diagnostics have been posted and I am awaiting a reply.
Not certain how long this takes.
For info the log is:
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Not Activated
Detailed Status: N/A
Windows Product Key: *****-*****-V7YTP-K7MK3-YWXRJ
Windows Product Key Hash: ip92DKXI+ABrwxryMIcAhYYR7oM=
Windows Product ID: 55277-005-0819593-21010
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: 70fc064a-2109-4bc4-bc2a-ec62781b2ce3
Is Admin: Yes
AutoDial: Yes
Registry: 0x0
WGA Version: Failed to retrieve file version. - 0x80070006
Signed By: N/A, hr = 0x80070002
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>70fc064a-2109-4bc4-bc2a-ec62781b2ce3</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-YWXRJ</PKey><PID>55277-005-0819593-21010</PID><PIDType>5</PIDType><SID>S-1-5-21-1078081533-583907252-839522115</SID><SYSTEM><Manufacturer>ASUSTeK
Computer
INC.</Manufacturer><Model>A7N8X-E</Model></SYSTEM><BIOS><Manufacturer>Phoenix
Technologies, LTD</Manufacturer><Version>ASUS A7N8X-E Deluxe ACPI BIOS Rev
1008 </Version><SMBIOSVersion major="2"
minor="2"/><Date>20031205000000.000000+000</Date></BIOS><HWID>FF52358F0184AE5F</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>
<Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
"Carey Frisch [MVP]" wrote:
Please follow this diagnostic troubleshooting procedure:
1. Download and run the MGA Diagnostic Tool:
http://go.microsoft.com/fwlink/?linkid=52012
2. After running the MGA Diagnostic Tool, click
on the "Windows" tab and then click on "Copy".
3. Next, visit the following website and create a post in the
"WGA Validation Problems" forum and paste the
results of the WGA Diagnostic Data in a detailed post.
http://forums.microsoft.com/Genuine/default.aspx?SiteID=25
4. A WGA troubleshooting specialist will analyze the data and
recommend an appropriate solution.
--
Carey Frisch
Microsoft MVP
Windows Client
--------------------------------------------------------------------------------------------------
"Derek Reeves" wrote:
| I have been recently besieged with Windows problems on what was otherwise a
| stable PC. Two days ago, I had to rebuild the system and managed to activate
| my copy of Windows XP Home.
|
| The copy I have is a copy donated by Windows some time ago via an employee
| and is a full retail version - NOT OEM.
|
| I am now being told by the automated service that I have activated this on a
| number of PCs - which is totally wrong - and that I need to purchase a new
| version.
|
| I find this hard to believe and can find no way to speak to anyone - the
| system just cuts me off. HOW on earth do you reload a system on a failed PC
| - brought about by MS's own problems of XP2 installation - when you cannot
| speak on the telephone. All the help line eventually lead to a £40 charge.
| This is scandalous when the problem ids Microsoft.
|
| Can anyone help as the system from the PC just goes to the automated service.
- References:
- Re: Activation of Windows XP after major Crash
- From: Carey Frisch [MVP]
- Re: Activation of Windows XP after major Crash
- From: Derek Reeves
- Re: Activation of Windows XP after major Crash
- Prev by Date: Re: Format a 256M USB drive as a floppy diskette
- Next by Date: Problem with WMI in WinPE - null: Invalid Syntax Error
- Previous by thread: Re: Activation of Windows XP after major Crash
- Next by thread: Re: Activation of Windows XP after major Crash
- Index(es):
Relevant Pages
|
