Re: New XP system hangs after OSloader screen
- From: cpoblocki@xxxxxxxxx
- Date: 11 Jan 2007 09:27:30 -0800
I am about to load over 20 of these machines, and have already run into
a similar problem on the first one. Out of the box, all i did was put
it on a domain, then remove it from the domain back into any workgroup.
Restart, and it hangs. These have the SATA PHILIPS DVD ROM drives and
it still hangs, i get the feeling something is up with the SATA
controller, as the only workaround right now is to boot in safe mode or
disable the DVD-ROM in the BIOS. I will post what I find as i keep
working on these machines.
dean.carrefour wrote:
I wanted to post an update on this situation. I spent about 3.5 hours on the
phone with Dell today on this. Apparently there is a bios update (2.0.8)
which resolves this problem...for most people, in fact it did resolve the
issue on the other machine that had the identical problem and worked for
about 3 reboots on first machine. I did determine that if I disable the SATA
optical drive (Toshiba CD-RW/DVD-ROM) in the bios, I could get the machine to
boot normally, which is the only way I could apply this bios update (can't
install it in safe mode).
So, for anyone else with this problem, try the bios update available on the
dell website and specific to the OptiPlex's. They are shipping me a new hard
drive and optical drive (different model) and I am sending mine in so they
can study the issue further.
Dean...
"dean.carrefour" wrote:
Ok, this is a brand new box from Dell, an Optiplex 745 with the Core 2 Duo
chip. Actually I have two identical boxes I'm setting up simultaneously and
they are both having this problem. I plugged it in, stared applying all of
the updates and patches for XP Pro and Office XP 2003 Pro. Once that was
done I had to install a couple of applications that some of the machines here
in the office run. All of that was fine and dandy like normal. Then I
installed a program called eCopy from Cannon. It allows us to interact with
a Cannon Document Management station (big copier, scanner, fax, etc.). We
install that application, then two (network) print drivers (one printer, one
fax). These same applications are on every machine here, have been for
several years.
I just fdisked another machine last week and installed all of this same
software on it without problems, same OS, etc.
After installing the last driver, you must reboot, so I restared the
machine. I get the XP bootup screen (OSLoader, black background, pulsing
blue status indicator), as soon as that screen goes away, the screen stays
black/blank and thats all she wrote. HD activity starts and it just sits
there. I have left it for an hour and it never progresses any further. I
never get login screen.
I have rebooted in safe mode and done system restore points back to before I
installed eCopy and its printer drivers, with no change, reboot and it hangs
after the XP boot screen. I have also tried this in 'safe with networking'
with the same results. So, now, the software that I had just installed
before this happened is no longer installed, but the problem still exists.
I have ran msconfig and done a clean boot and it still hangs, as does 'last
known good configuration'. The only way the machine(s) will boot is in safe
mode.
How can I determine what it is that is hosing these machines so that I can
fix the problem?
I've tried making a boot log, but it hangs during boot and then I have to
reboot in safe mode to get it to come up, so any errors would be overwritten
by booting in safe mode, which it does fine. When I try to boot normally, it
doesn't get far enough to start writing things to the event logs, so there is
nothing there to help diagnose the problem.
As the machine sits right now, the eCopy program doesn't show up in 'all
programs' or the 'add/remove programs', neither do the drivers, so I can't
see anything to remove/delete/uninstall to resolve the problem.
Any help is appreciated.
Dean...
.
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