Re: Genuine Windows Validation failed to recognize legal copy of Windows
- From: "Chuck" <cdkuder@xxxxxxx>
- Date: Mon, 9 Oct 2006 11:21:23 -0400
If the ops system was installed by HP, HP IS responsable for support. OEMs
accepted all support responsibility as a condition of the OEM license.
In the past, when confronted by similar situations, and was very nice to the
microsoft support people, I've usually been able to get microsoft to provide
free help.
Having said that, there is a strong possibility that something occurred
after sale that is the real reason for the problem. If the software was a
recwnr version of Office,for example, microsoft may be able to help.
Unfortunately, HP is not responsible for the effects of software, etc. added
after purchase.
The "Genuine Windows Validation program" is not completely bug free.
The recent troubles at HP seem to have seriously degraded the quality of
customr support. For a very long time, HP provided some of the best support
around. Unfortunately, it started to go down hill almost immediately after
the "split up" of HP.
Usually, there is some method of recovering the system provided by the OEM.
One of the problems I've run into is that the validation sticker and
information may not agree with what was actually loaded by the OEM.
HP used to place the diagnostic software and the recovery files in a
separate hard drive partition, and also supply recovery CD's. I don't know
if this is true for your laptop.
Most HP and other laptops sold have either the XP media center edition or XP
home installed by HP. If the dealer installed something else, the copy may
very well be "illegal"
"Recently I've purchased new HP notebook with preinstalled Windows XP Pro"
"Microsoft update service the Genuine Windows Validation program told me I'm
using an
illegal version of MS Windows !!!"
"???????" <.2fci9y@xxxxxxxxxxxx> wrote in message
news:.2fci9y@xxxxxxxxxxxxxxx
leonidk@xxxxxxxxxxxxxx wrote:
*Hi All,
Recenly I've purchased new HP notebook with preinstalled Windows XP
Pro
SP2.
When today I tried to update my copy of Windows using Microsoft
update
service the Genuine Windows Validation program told me I'm using an
illegal version of MS Windows !!!
I've tried to reactivate my copy of OS by changing registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\WPAEvents
and running
%systemroot%\system32\oobe\msoobe.exe /a
But when I entered the OEM license number (as per HP OEM sticker)
and
attempted
to activate, I was politely informed that the key number was
mistyped
(message number 45128) and invalid, yet the activation works when
I'm
not change serial key !
The guys from HP customer support say it is Microsoft's problem.
Could somebody help me with that issue?
Thanks in advance,
Leonid Kvetnyi *
hi
same thing with me happened my pc deleted the keyboard and mouse driver
so i reinstalled and now when i typed key it says i missed typed and if
i would like to retry hp should sort this out
--
???????
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