Re: "setup is restarting"
- From: "Carey Frisch [MVP]" <cnfrisch@xxxxxxxxxxxxxxx>
- Date: Fri, 22 Sep 2006 12:24:51 -0500
The Dell Reinstallation CD is only valid with a Dell motherboard. The CD is BIOS-locked to the Dell motherboard and if a non-Dell
motherboard was installed, setup will not complete. You'll need to purchase a "Full Version" of Windows XP, then perform a "Repair
Install" as the Dell license is no longer valid without a genuine Dell motherboard installed.
Changing a Motherboard or Moving a Hard Drive with XP Installed
http://www.michaelstevenstech.com/moving_xp.html
How to Perform a Repair Install of Windows XP
http://www.michaelstevenstech.com/XPrepairinstall.htm
--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx
------------------------------------------------------------------------------------------------------------
"wyocowboy" wrote:
| Ok, I need some advice from an MVP or similar that really knows his/her
| stuff. I fix computers for a living, so amateurs need not apply...
|
| I've done maybe 50-70 repair reinstalls of xp. Most everytime, it has gotten
| through the install process, if not fixing the problem at hand. A customer
| brought in a Dell 4400 with a dead cpu and motherboard, so we replaced it
| with an Intel motherboard that looks identical to the Dell m/b, which is NLA.
| My boss initiated the repair reinstall as per KB824125 while I was out of the
| office on a service call. Somewhere during the GUI setup phase, it
| blue-screened with a bugcheck, and unfortunately, the error was not recorded.
|
| By the time I inherited this, it was stuck in a "setup is restarting" loop.
| The loop pattern is that shortly after shortly after this message, the mouse
| pointer appears, and then a error message flashes on the screen for a
| half-second or so and then it resets. The first error message that was
| presented was referencing SAM and system security, and it looks like the stop
| code is 0xc00000189, and this is not in the MSDN bug check code database.
| Viewing the setuperr.log from RC or BartPE shows "setup encountered an error
| while trying to set system security. An extended error has ocurred."
|
| So, thinking that perhaps another attempt at a repair reinstall might save
| the day (and the customer's programs, data, etc) I booted from the customer's
| Dell OS CD and and started over. Setup informed me that it "had already
| attempted to upgrade" but would try again if I pressed enter, so I did and it
| got through the "blue screen" phase of setup, restarted and again aborted at
| the same point, but this time it complains about Not enough virtual memory or
| paging file quota is available to complete the required operation" - but for
| some reason, this error does not get written to setuperr.log, which shows the
| contents and date/time stamp corresponding to the previous error.
|
| I did boot into BartPE and had a look at the registry setting for the
| pagefile, and it shows the path as c:\pagefile.sys, and the file does exist.
|
| Note that this issue does not appear to be SLP or hardware related. I was
| able do a fresh install from the Dell CD onto a spare hard drive and it
| completed without errors. I was also able to a parallel install onto the
| customer's hard drive, and this also worked.
|
| One bit of news that may or not be a factor: when the boss initiated the
| repair reinstall, he used a generic OEM CD w/sp2. This machine shipped in
| 2002 (pre-sp2) but browsing the c:\windows directory shows that sp1 had been
| installed, but sp2 had not. I am guessing that a service or something to do
| with XPSP2 being used on a repair reinstall over XPSP1 has something to do
| with the problem.
|
| What I would really like to know at this point is if there is a way of
| causing xp to forget about the previous setup attempts. There has to be a
| file or setting or folder that can be deleted or modified to do so, but so
| far, I haven't found one.
|
| While I can get the system running by doing a fresh install or using the
| parallel install, doing so means that the customer would have to reinstall
| all programs, recreate all user IDs, email accounts and move the data where
| it needs to go - a lot of work.
|
| Anyone out there know how to break the "setup is restarting" loop? I don't
| know that it will save the day, but a fresh repair reinstall seems like the
| next thing to try.
.
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