Re: Replace Defective CD?

How to replace lost, broken, or missing Microsoft software or hardware
http://support.microsoft.com/kb/326246/en-us

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx

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"GregS" wrote:

| I have a Windows XP Pro Upgrade CD that gives erratic results, and never
| completes an upgrade from XP Home or 98SE. In order to rule out hardware
| issues, I have successfully done a clean install of 98SE (OEM), then upgraded
| to XP Home, complete (new) install. Both OSs installed correctly the first
| time. I read a KB article (326246) about replacing defective CDs if you have
| proof of purchase (I do) and the original CD. Unfortunately, it's been some
| time since I bought the upgrade, the store won't accept a return.
|
| The CD looks fine other than one scratch, I have certainly used more damaged
| CDs before, but this could be worse than it looks, in a critical area, or
| Windows is especially sensitive. The CD is non-OEM, non-retail, purchased
| through an academic discount program. It is unlicensed without a seperate
| license (meaning upgrade only, I assume) and says "Not for Retail or OEM
| Distribution"
|
| Unfortunately, I couldn't get the install far enough to generate a product
| key, since Email/chat support seemed a simple way to figure out if I can
| replace it or not. The KB article was vague and just sent me to product
| support.
|
| Is there a way to replace the defective CD? It has never been activated or
| successfully installed, and I have proof of purchase and the original CD &
| product key. If so, does anyone know the cost? Often, the replacement cost
| rivals the original purchase price, as I suspect may be the case in my
| instance.
|
| The KB article

.

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