Re: Windows XP will not boot

Tech-Archive recommends: Fix windows errors by optimizing your registry

The transcript from the Dell helpdesk is useful to Dell but not
to us other mortals. You need to describe what exactly happens
at boot time, what messages you see and how far you get.


"Marty" <Marty@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D9375FE3-0F17-48A0-B5CC-F5128FBC99EB@xxxxxxxxxxxxxxxx
> XP will not boot after installing service pack 2.
> Here is the transcript from the dell help desk. Don't want to pay dell $50
> to fix the problem...anyone have any solutions?
> {jabbar_jung 11:43:40 AM} Thank you for contacting Dell Hardware Warranty
> Chat Support. My name is Jabbar. May I have the Complete Name and
Telephone
> Number as per our records,
> {PERRY BARTRAM 11:43:55 AM} System will not reboot completely (posts
without
> video) after installing XP service pack 2. Will not reboot from Dell
Windows
> XP installation CD. Did all diagnostic tests...all passed except express
test
> received error code 0f00: 133D
> MSG IDE device failed: incompatible CD for testing (Resource CD was in
drive)
> Can boot to resource CD...
> Following error is confirmed after running debugging from F12 menu
> Windows could not start because the following file is missing or corrupt:
> \windows\system32\config\system
> {PERRY BARTRAM 11:44:20 AM} Perry Bartram 910-436-2437
> {PERRY BARTRAM 11:44:53 AM} You may have the following number on file 910
> 878-0118 that is our old number
> {jabbar_jung 11:45:48 AM} Let me check on this.
> {PERRY BARTRAM 11:45:58 AM} no problem
> {jabbar_jung 11:46:27 AM} May I know the complete messsage------>windows
> could not start because the following file is missing or corrupt:
> \windows\system32\config\system
> {PERRY BARTRAM 11:46:58 AM} you can attempt to repair this file by
starting
> windows Setup using the original setup cd-rom
> {PERRY BARTRAM 11:47:13 AM} select r at the first screen to start repair
> {PERRY BARTRAM 11:47:18 AM} That is it
> {jabbar_jung 11:47:51 AM} Ok
> {PERRY BARTRAM 11:48:11 AM} That is the window that is up right now
> {jabbar_jung 11:49:17 AM} Give me a minute to check.
> {jabbar_jung 11:54:30 AM} Did you unplug the hardware before installing
SP2?
> {PERRY BARTRAM 11:54:48 AM} Unplug what hardware?
> {jabbar_jung 11:55:41 AM} Any third party hardware like USB drives
> {PERRY BARTRAM 11:56:38 AM} no, the only hardware is a usb wireless
adapter
> {jabbar_jung 11:56:59 AM}
> Ok
> {jabbar_jung 11:57:15 AM} It was plugged, am I right?
> {PERRY BARTRAM 11:57:20 AM} correct
> {jabbar_jung 11:58:07 AM} Perry you can try repairing the windows or you
can
> try a fresh installation of windows.
> {jabbar_jung 11:58:30 AM} Perry, you have contacted the hardware support
and
> this is a software issue. I can give you the number for our software
support
> they can resolve it.
> {PERRY BARTRAM 11:58:53 AM} i can't repair because it is not seeing the
> CD...send the number
> {jabbar_jung 11:59:09 AM} As we have very limited expertise in this
> software, we would like to avoid doing anything that could further bring
down
> the performance your computer. However, we have a set of technicians who
are
> trained to handle these types of issues. Please make a note of our
helpdesk
> number; they would be more than happy to assist you.
> 1-866-507-3355 (This is a Fee based support)
> {jabbar_jung 11:59:39 AM} They will surely resolve issue.


.

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