Re: Rolling back Computer device in device manager (hal.dll) after installing SP2 gives BSOD after restarting?

Hi Jason,


As I told you in my last post, this is NOT an issue with PowerQuest Drive
Image. I can reproduce exactly the issue with a single PC, not involving at
all any Powerquest or Symantec product:

In fact I reproduced this problem with
a single PIV PC, just installing in it Windows XP (no SP), 'updating' the
hal driver to the PIII hal, installing WinXP SP2, and rolling back to the
original PIV Hal driver => BSOD

As you can see there is no imaging software involved...

***************************************************************************************************************************************
This is WinXP SP2 issue. This is because of a bug in WIndows XP SP2, that
doesn't allow to rollback some drivers (hal drivers for example) in device
manager after installing SP2.
***************************************************************************************************************************************

Thank you anyway.




"Jason Tan (MSFT)" <v-jasont@xxxxxxxxxxxxxxxxxxxx> escribió en el mensaje
news:7XWwu$IUFHA.2476@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi,
>
> Thanks for reply!
>
> Actually, this appears to be an issue with PowerQuest Drive Image, a third
> party application. Please note that we are happy to help provide
> information on this issue for you, we recommend that you work with the
> third party vendor for assistance with this.
>
> I am including some general troubleshooting information, as well as a link
> to the third party application's support portal for your convenience.
>
> support home : Norton Ghost
> http://www.symantec.com/techsupp/ghost/
>
> In addition, I suggest you attempt to start your computer by using the
> Last
> Known Good Configuration
>
> 307852 How to start your computer by using the Last Known Good
> Configuration
> http://support.microsoft.com/?id=307852
>
> This response contains a reference to a third party World Wide Web site.
> Microsoft is providing this information as a convenience to you. Microsoft
> does not control these sites and has not tested any software or
> information
> found on these sites; therefore, Microsoft cannot make any representations
> regarding the quality, safety, or suitability of any software or
> information found there. There are inherent dangers in the use of any
> software found on the Internet, and Microsoft cautions you to make sure
> that you completely understand the risk before retrieving any software
> from
> the Internet.
>
> Thanks & Regards,
>
> Jason Tan
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
> --------------------
> | From: <cuentanewslabogel@xxxxxxxxxxxxxx>
> | References: <epTR0zITFHA.612@xxxxxxxxxxxxxxxxxxxx>
> <fIOKBOLTFHA.388@xxxxxxxxxxxxxxxxxxxxx>
> | Subject: Re: Rolling back Computer device in device manager (hal.dll)
> after installing SP2 gives BSOD after restarting?
> | Date: Mon, 2 May 2005 09:10:45 +0200
> | Lines: 59
> | X-Priority: 3
> | X-MSMail-Priority: Normal
> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
> | X-RFC2646: Format=Flowed; Original
> | Message-ID: <#EGfIWuTFHA.2872@xxxxxxxxxxxxxxxxxxxx>
> | Newsgroups: microsoft.public.windowsxp.setup_deployment
> | NNTP-Posting-Host: kali.gelos.es 212.9.66.214
> | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
> | Xref: TK2MSFTNGXA01.phx.gbl
> microsoft.public.windowsxp.setup_deployment:30799
> | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
> |
> | Hi Jason,
> |
> |
> | thanks for your answer.
> |
> | I made my comments inlines...
> |
> |
> | "Jason Tan (MSFT)" <v-jasont@xxxxxxxxxxxxxxxxxxxx> escribió en el
> mensaje
> | news:fIOKBOLTFHA.388@xxxxxxxxxxxxxxxxxxxxxxxx
> | > Hi,
> | >
> | > Thanks for posting!
> | >
> | > I understand that you want to rollback to "Advanced Configuration and
> | > Power
> | > Interface (ACPI) PC" in Device Manager. However, when rollback it
> | > experienced the blue screen, the system cannot startup normally.
> |
> | No, 'updated' my 'hal driver' from "ACPI Multiprocessor PC" (PIV) to
> | "Advanced Configuration and Power Interface (ACPI) PC" (PIII) . Then,
> after
> | for example a hardware upgrade to a new motherboard, I want to rollback
> to
> | "ACPI Multiprocessor PC".
> |
> |
> | >
> | > Based on the description, please help me know the following
> information:
> | >
> | > 1. How did you perform the image installation? Are you using Ghost?
> |
> | I'm using PowerQuest Drive Image, but in fact I reproduced this problem
> with
> | a single PIV PC, just installing in it Windows XP (no SP), 'updating'
> the
> | hal driver to the PIII hal, installing WinXP SP2, and rolling back to
> the
> | original PIV Hal driver => BSOD
> |
> |
> | >
> | > 2. How about the status of the OS now? Can it boot correctly? If it
> cannot
> | > boot up normally, Can it boot into Safe Mode?
> |
> | No, the OS cannot boot in any mode, it allways blue screens giving an
> error
> | related to ntfs.sys.
> |
> | >
> | > 3. If it can boot up normally, I suggest you do not rollback the
> driver
> in
> | > Device Manager. You may choose to update the driver and check to see
> if
> | > the
> | > issues disappear.
> |
> | It cannot boot at all so...
> |
> |
> | Since you told me about imaging, I just wanted to tell you about how
> | problematic is this for us: we have lots of WinXP Workstations with PIII
> | motherboards, where we installed SP2. Now, if we upgrade this
> motherboards
> | to PIV, we cannot use the PIV hall driver (we cannot roll back the hal
> | driver to the original PIV hal)....
> |
> |
> |
>


.

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