Re: Rolling back Computer device in device manager (hal.dll) after installing SP2 gives BSOD after restarting?

Hi,

Thanks for reply!

Actually, this appears to be an issue with PowerQuest Drive Image, a third
party application. Please note that we are happy to help provide
information on this issue for you, we recommend that you work with the
third party vendor for assistance with this.

I am including some general troubleshooting information, as well as a link
to the third party application's support portal for your convenience.

support home : Norton Ghost
http://www.symantec.com/techsupp/ghost/

In addition, I suggest you attempt to start your computer by using the Last
Known Good Configuration

307852 How to start your computer by using the Last Known Good Configuration
http://support.microsoft.com/?id=307852

This response contains a reference to a third party World Wide Web site.
Microsoft is providing this information as a convenience to you. Microsoft
does not control these sites and has not tested any software or information
found on these sites; therefore, Microsoft cannot make any representations
regarding the quality, safety, or suitability of any software or
information found there. There are inherent dangers in the use of any
software found on the Internet, and Microsoft cautions you to make sure
that you completely understand the risk before retrieving any software from
the Internet.

Thanks & Regards,

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
| From: <cuentanewslabogel@xxxxxxxxxxxxxx>
| References: <epTR0zITFHA.612@xxxxxxxxxxxxxxxxxxxx>
<fIOKBOLTFHA.388@xxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Rolling back Computer device in device manager (hal.dll)
after installing SP2 gives BSOD after restarting?
| Date: Mon, 2 May 2005 09:10:45 +0200
| Lines: 59
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| Message-ID: <#EGfIWuTFHA.2872@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: kali.gelos.es 212.9.66.214
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.setup_deployment:30799
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Jason,
|
|
| thanks for your answer.
|
| I made my comments inlines...
|
|
| "Jason Tan (MSFT)" <v-jasont@xxxxxxxxxxxxxxxxxxxx> escribió en el mensaje
| news:fIOKBOLTFHA.388@xxxxxxxxxxxxxxxxxxxxxxxx
| > Hi,
| >
| > Thanks for posting!
| >
| > I understand that you want to rollback to "Advanced Configuration and
| > Power
| > Interface (ACPI) PC" in Device Manager. However, when rollback it
| > experienced the blue screen, the system cannot startup normally.
|
| No, 'updated' my 'hal driver' from "ACPI Multiprocessor PC" (PIV) to
| "Advanced Configuration and Power Interface (ACPI) PC" (PIII) . Then,
after
| for example a hardware upgrade to a new motherboard, I want to rollback
to
| "ACPI Multiprocessor PC".
|
|
| >
| > Based on the description, please help me know the following information:
| >
| > 1. How did you perform the image installation? Are you using Ghost?
|
| I'm using PowerQuest Drive Image, but in fact I reproduced this problem
with
| a single PIV PC, just installing in it Windows XP (no SP), 'updating' the
| hal driver to the PIII hal, installing WinXP SP2, and rolling back to the
| original PIV Hal driver => BSOD
|
|
| >
| > 2. How about the status of the OS now? Can it boot correctly? If it
cannot
| > boot up normally, Can it boot into Safe Mode?
|
| No, the OS cannot boot in any mode, it allways blue screens giving an
error
| related to ntfs.sys.
|
| >
| > 3. If it can boot up normally, I suggest you do not rollback the driver
in
| > Device Manager. You may choose to update the driver and check to see if
| > the
| > issues disappear.
|
| It cannot boot at all so...
|
|
| Since you told me about imaging, I just wanted to tell you about how
| problematic is this for us: we have lots of WinXP Workstations with PIII
| motherboards, where we installed SP2. Now, if we upgrade this
motherboards
| to PIV, we cannot use the PIV hall driver (we cannot roll back the hal
| driver to the original PIV hal)....
|
|
|

.

Relevant Pages

  • Re: Irda.sys bsod
    ... This means that Microsoft writes most of the driver stack, and a 3rd party will often write a small portion of the stack via a device driver that has hardware specific code. ...
    (microsoft.public.windows.vista.hardware_devices)
  • Re: ReactOS - How can it really make it?
    ... >> You mean Microsoft has the lead in incompatibility. ... > Nah, because the Microsoft driver is clearly ... > superior to anything that linux has to offer - or linux would have detected it. ... Try using boot manager. ...
    (alt.lang.asm)
  • RE: auto shut down
    ... When you try to shut down your Microsoft Windows XP-based or Microsoft ... Click the Hardware tab, ... ACPI Multiprocessor PC ... ACPI-compliant by changing the driver for the item under the Computer ...
    (microsoft.public.win2000.new_user)
  • RE: Win2K Upgrade - No Power Down
    ... When you try to shut down your Microsoft Windows XP-based or Microsoft ... Click the Hardware tab, ... ACPI Multiprocessor PC ... ACPI-compliant by changing the driver for the item under the Computer ...
    (microsoft.public.win2000.setup)
  • Re: XP update loses sound card
    ... I was able to restore sound, ... AND A LOST Yamaha AC-XG AC''''''''97 ... The WINMM WDM Audio driver is out of the list now. ... Is the Microsoft WINMM WDM Audio out of the list of hardware now? ...
    (microsoft.public.windowsupdate)