Re: No web connect after SP2 Update

From: Bob Dietz (rbdietz_1999_at_yahoo.com)
Date: 02/14/05 

Date: Mon, 14 Feb 2005 02:25:16 -0600

Disconnect the DSL cable.
Reinstall windows and TURN ON THE FIREWALL.
Reconnect the DSL cable.
Do windows updates and ... 

-- 
Bob Dietz
Doug Kanter wrote:
> "Steve Winograd [MVP]" <winograd@pobox.com> wrote in message 
> news:p2hu0117h7bcp7orbqjaviceli8egdpm3m@4ax.com...
> 
>>In article <40vPd.446$if5.115@news02.roc.ny>, "Doug Kanter"
>><ancientangler@hotmail.com> wrote:
>>
>>>Why isn't anything easy?
>>>
>>>Working on a friend's Compaq Presario (the world ugliest computer). Her
>>>teenage son had done everything possible to screw it up. Many kinds of
>>>spyware, 2 viruses, machine was a mess. So, my friend said "The hell with
>>>it....let's start from scratch". Used the Compaq restore disk to reformat 
>>>&
>>>reinstall XP Home. Installed ZoneAlarm (free version) next, everything
>>>worked fine. Did all MS updates EXCEPT SP2 (ran out of time & energy on 
>>>the
>>>first night). Everything worked fine.
>>>
>>>Did the SP2 update (using Windows Update from the start menu). No glitches
>>>during install, but now, I cannot access the internet. When I did the SP2
>>>update on two other machines, I did NOT have this problem. Before I start
>>>poking around, can anyone offer a clue, or tell me which fork in the road 
>>>to
>>>take?
>>>
>>>By the way, I tried shutting down ZoneAlarm, even though it did NOT 
>>>indicate
>>>that it had blocked anything outbound, like IE, but doing this made no
>>>difference. Uninstalled ZA, at which point the Windows firewall kicked in.
>>>Disabled THAT while figuring this out. And, there is no AV software
>>>installed yet. Just a clean machine. Almost.
>>>
>>>-Doug
>>
>>Running two firewalls simultaneously is likely to cause problems.
>>Disable the Internet Connection Firewall (original, SP1) or Windows
>>Firewall (SP2) immediately after installing a firewall like ZA.
>>
>>I've seen ZA cause problems on XP.  Shutting down ZA didn't help.
>>Un-installing ZA was necessary.
>>
>>Can the computer ping a web site by IP address and by name?  Try:
>>
>>  ping 216.239.39.99
>>  ping google.com
>>
>>If the first succeeds and the second fails, there's a DNS problem.  If
>>they both fail, try these steps to fix the problem:
>>
>>1. Go to Start | Run | Msconfig | Startup and disable any remnants of
>>ZoneAlarm that the un-install procedure didn't remove.
>>
> 
> 
> 
> Time for an update on the computer from hell. I've reformatted & renovated 
> about 30 machines thus far. Never anything like this.
> 
> 1) Found a few remnants of ZA in the registry, but nothing in msconfig's 
> startup tab. By the way, there were not two firewalls running 
> simultaneously. Windows recognizes the presence of ZoneAlarm, but even so, I 
> checked the control thing for the Windows firewall. It was off. But, never 
> mind....see below.
> 
> 2) Able to ping both address you suggested with no problem.
> 3) Tried your suggestion: "netsh winsock reset catalog". Whatever it did, it 
> didn't help, although it looks interesting enough that I've stuck a note in 
> my 300 lb XP textbook to learn more about it.
> 
> At 10:00 tonight, I decided I had a choice to make: Keep dickin' around with 
> this machine in its current state, or start from scratch. I chose "B". Stuck 
> in the Compaq restore disk, wiped the HD clean, and got as far as the first 
> round of MS updates. The machine still connects via DSL, nice & fast. 
> However, this time, new spooks have arisen:
> 
> 1) I'm seeing popup windows even when IE is ***NOT RUNNING*** (or at least 
> *I* haven't started it).
> 2) Went for the second round of MS updates and I'm getting multiple script 
> errors from the Windows Update site. Can't get past the "checking for 
> updates" screen. This did NOT happen when I started from scratch with the 
> machine two days ago.
> 3) Unlocked the gun safe, pulled out my favorite handgun, and prepared to 
> murder the CPU. Decided to go to sleep and reconsider the idea, since it 
> belongs to my ex-wife's cousin and I have enough friction to deal with 
> because everyone in her family is supposed to dislike me. :-)
> 
> I'll let you know what happens tomorrow. 
> 
>
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