Re: SP2 has stopped me being an Administrator and upgrading

From: Feng Mao (fengmao_at_online.microsoft.com)
Date: 08/18/04 

Date: Wed, 18 Aug 2004 02:54:02 GMT

Hi Vic,

According to KB article

324513 "Administrators Only" Error Message When You Try to Use the Windows
http://support.microsoft.com/?id=324513

If you have FinJan Software "Surfinguard Pro" program, please remove it. In
addition, it will be better to temporarily remove any AntiVirus software or
Internet Security Software.

Such problem can also be related to the permission of Windows Update
related registry key. To resolve this issue, follow these steps:

1. Click "Start", and then click "Run".
2. In the "Open" box, type "regedit" (without the quotation marks) and then
click "OK".
3. Locate and select the following registry key:
   
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
4. click "Edit", and then click "Permissions".
5. Click "Add", and then type "Everyone" in the dialog box that appears.
6. Click Check "Names", and then click "OK".
7. Select "Everyone" in the Group or user names list.
8. Under "Permissions for Everyone", click to select the "Full Control"
check box in the "Allow" column. Note The "Read" check box in the "Allow"
column is now also selected.
9. Select each user in turn, in the Group or user names list, and then
verify that no check boxes are selected in the "Deny" column. Clear any
check boxes that are selected in the "Deny" column.
10. Click "Advanced", and then click to select the "Replace permission
entries on all child objects with entries shown here that apply to child
objects" check box, and then click "OK".
11. Click "Yes" if you are prompted for confirmation.

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: "Vic Russell" <nospam@nospam.com>
| References: <uh5EEfjgEHA.3016@tk2msftngp13.phx.gbl>
<581EF400-CEF4-4199-85E3-8F1914510261@microsoft.com>
<eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl>
<OeqJ$IqgEHA.2848@TK2MSFTNGP10.phx.gbl>
<MdiJoB0gEHA.3452@cpmsftngxa06.phx.gbl>
<OtfS3z1gEHA.2812@tk2msftngp13.phx.gbl>
<pP$58U3gEHA.480@cpmsftngxa06.phx.gbl>
<uU1Zyt3gEHA.3264@tk2msftngp13.phx.gbl>
<u6e#0J8gEHA.1292@TK2MSFTNGP10.phx.gbl>
<sTY88v$gEHA.3356@cpmsftngxa06.phx.gbl>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Tue, 17 Aug 2004 08:39:11 +0100
| Lines: 491
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <#BGqL1ChEHA.596@TK2MSFTNGP11.phx.gbl>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
80.7.106.164
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11
phx.gbl
| Xref: cpmsftngxa06.phx.gbl
microsoft.public.windowsxp.setup_deployment:119481
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| Thanks for all that. However, I still have the problem. The only bit I
could
| not do was the "Proxy server" bit as I am not using a proxy server.
|
| Any other ideas?
|
| Kind regards,
|
| Vic.
| "Feng Mao" <fengmao@online.microsoft.com> wrote in message
| news:sTY88v$gEHA.3356@cpmsftngxa06.phx.gbl...
| > Hi Vic,
| >
| > Thank you for the verification of the exact error message!
| >
| > This behavior may also occur if there are incorrect restriction
settings
| > on
| > certain registry keys or if the %Systemroot%\System32\Catroot2 folder is
| > corrupted.
| >
| > To resolve this issue, follow these steps:
| >
| >
| > Important If you access the Internet through a local area network (LAN)
| > that uses a proxy or firewall, contact your network administrator to
| > make sure
| > that the firewall or proxy-server is configured to allow you to use
| > Windows
| > Update.
| >
| >
| > 1. Log on as an administrator or follow the instructions in the Windows
| > Update error message to use the Run As command with an administrator
| > account. Try to access the Windows Update Web site again. If the
problem
| > is
| > resolved, do not continue troubleshooting.
| >
| > 2. Click Start and then click Run.
| >
| > 3. In the Open box, type "regedit" (without the quotation marks), and
then
| > click OK.
| >
| > 4. Locate and select the following registry key:
| >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| >
| > 5. On the Edit menu, click Permissions.
| >
| > 6. Click Add, and then type "Everyone" (without the quotation marks) in
| > the
| > dialog box that appears.
| >
| > 7. Click Check Names, and then click OK.
| >
| > 8. Select Everyone in the "Group or user names" list.
| >
| > 9. Under "Permissions for Everyone", click to select the Full Control
| > check
| > box in the Allow column. Note that the Read check box in the Allow
column
| > is now also selected.
| >
| > 10. Select each user, in turn, in the "Group or user names" list, and
then
| > verify that no check boxes are selected in the Deny column. Click to
clear
| > any check boxes that are selected in the Deny column.
| >
| > 11. Click the Advanced button, click to select the "Replace permission
| > entries on all child objects" check box, and then click OK.
| >
| > 12. Click YES if you are prompted for confirmation, and then click OK to
| > close the dialog box.
| >
| > 13. Try to access the Windows Update Web site again. If the problem is
| > resolved, do not continue troubleshooting.
| >
| > 14. Add the following sites to the proxy exception list in Internet
| > Explorer:
| >
| > - Windowsupdate.microsoft.com
| > - V4.Windowsupdate.microsoft.com
| > - Download.Windowsupdate.comTo do this, follow these steps:
| >
| >
| > a. In Internet Explorer, click "Tools" and then click "Internet
Options".
| >
| > b. On the "Connections" tab, click the dial-up or virtual private
network
| > (VPN) connection that you use to connect to the Internet, and then click
| > "Settings". If you connect to the Internet through your local area
network
| > (LAN), click "LAN Settings".
| >
| > c. Under "Proxy server", click "Advanced".
| >
| > d. In the "Exceptions" box, type
| >
| >
"Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
| > update.com" (without the quotation marks), and then click OK three
times.
| >
| > e. Try again to visit the Windows Update Web site. If the problem is
| > resolved, do not continue troubleshooting. If the problem is not
resolved,
| > remove these proxy exceptions and continue troubleshooting.
| >
| > 15. Use proxy connections to enable HTTP 1.1. To do this, follow these
| > steps:
| >
| >
| > a. In Internet Explorer, click "Tools", and then click "Internet
Options".
| >
| > b. On the "Advanced" tab, under "HTTP 1.1 settings", click to select the
| > "Use HTTP 1.1 through proxy connections" check box.
| >
| > c. Click "OK", and then try again to visit the Windows Update Web site
| > again. If the problem is resolved, do not continue troubleshooting.
| >
| > 16. At the command prompt, type the following commands, pressing ENTER
| > after each line:
| >
| >
| > "net stop cryptsvc" (without the quotation marks)
| > "ren %systemroot%\system32\catroot2 oldcatroot2" (without the quotation
| > marks)
| > "net start cryptsvc" (without the quotation marks)
| >
| > 17. Try to access the Windows Update Web site.
| >
| > For detailed information about the above steps, visit the below article
in
| > the Microsoft knowledge base:
| >
| > 316524 "Administrators only" error message when you attempt to use the
| > Windows
| > http://support.microsoft.com/?id=316524
| >
| > Have a nice day!
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| > --------------------
| > | From: "Vic Russell" <nospam@nospam.com>
| > | References: <uh5EEfjgEHA.3016@tk2msftngp13.phx.gbl>
| > <581EF400-CEF4-4199-85E3-8F1914510261@microsoft.com>
| > <eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl>
| > <OeqJ$IqgEHA.2848@TK2MSFTNGP10.phx.gbl>
| > <MdiJoB0gEHA.3452@cpmsftngxa06.phx.gbl>
| > <OtfS3z1gEHA.2812@tk2msftngp13.phx.gbl>
| > <pP$58U3gEHA.480@cpmsftngxa06.phx.gbl>
| > <uU1Zyt3gEHA.3264@tk2msftngp13.phx.gbl>
| > | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| > | Date: Mon, 16 Aug 2004 19:54:24 +0100
| > | Lines: 274
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Response
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | Message-ID: <u6e#0J8gEHA.1292@TK2MSFTNGP10.phx.gbl>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > 80.7.106.164
| > | Path:
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
| > phx.gbl
| > | Xref: cpmsftngxa06.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:119426
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Hi Feng,
| > |
| > | Yes the exact message is:-
| > |
| > | [Error number: 0x8DDD0002]
| > | To install items from Windows Update, you must be logged on as
an
| > | administrator or a member of the Administrators group. If your
computer
| > is
| > | connected to a network, network policy settings might also prevent you
| > from
| > | completing this procedure.
| > |
| > |
| > |
| > | Kind regards,
| > |
| > | Vic.
| > |
| > | "Vic Russell" <nospam@nospam.com> wrote in message
| > | news:uU1Zyt3gEHA.3264@tk2msftngp13.phx.gbl...
| > | > Hi Feng,
| > | >
| > | > I'm not in front of the computer right now but I am pretty sure that
| > the
| > | > error message you detail is the exact one. Are you thinking it may
be
| > to
| > | > do with network policy settings?
| > | >
| > | > Kind regards,
| > | >
| > | > Vic
| > | > "Feng Mao" <fengmao@online.microsoft.com> wrote in message
| > | > news:pP$58U3gEHA.480@cpmsftngxa06.phx.gbl...
| > | >> Hi Vic,
| > | >>
| > | >> Could you please help me to verify if the exact error message is
the
| > same
| > | >> as the below?
| > | >>
| > | >> [Error number: 0x8DDD0002]
| > | >>
| > | >> To install items from Windows Update, you must be logged on as an
| > | >> administrator or a member of the Administrators group. If your
| > computer
| > | >> is
| > | >> connected to a network, network policy settings might also prevent
| > you
| > | >> from
| > | >> completing this
| > | >> procedure.
| > | >>
| > | >> Note You can "run as" the local administrator on your computer
| > without
| > | >> having to
| > | >> log off and then log on again.
| > | >>
| > | >> Have a nice day!
| > | >>
| > | >> Thanks & Regards,
| > | >>
| > | >> Feng Mao [MSFT], MCSE
| > | >> Microsoft Online Partner Support
| > | >>
| > | >> Get Secure! - www.microsoft.com/security
| > | >>
| > | >> =====================================================
| > | >> When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | >> that others may learn and benefit from your issue.
| > | >> =====================================================
| > | >> This posting is provided "AS IS" with no warranties, and confers no
| > | >> rights.
| > | >>
| > | >>
| > | >>
| > | >> --------------------
| > | >> | From: "Vic Russell" <nospam@nospam.com>
| > | >> | References: <uh5EEfjgEHA.3016@tk2msftngp13.phx.gbl>
| > | >> <581EF400-CEF4-4199-85E3-8F1914510261@microsoft.com>
| > | >> <eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl>
| > | >> <OeqJ$IqgEHA.2848@TK2MSFTNGP10.phx.gbl>
| > | >> <MdiJoB0gEHA.3452@cpmsftngxa06.phx.gbl>
| > | >> | Subject: Re: SP2 has stopped me being an Administrator and
| > upgrading
| > | >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
| > | >> | Lines: 142
| > | >> | X-Priority: 3
| > | >> | X-MSMail-Priority: Normal
| > | >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | >> | X-RFC2646: Format=Flowed; Original
| > | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | >> | Message-ID: <OtfS3z1gEHA.2812@tk2msftngp13.phx.gbl>
| > | >> | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | >> | NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
| > | >> 217.34.121.226
| > | >> | Path:
| > | >>
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > | >> phx.gbl
| > | >> | Xref: cpmsftngxa06.phx.gbl
| > | >> microsoft.public.windowsxp.setup_deployment:119374
| > | >> | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | >> |
| > | >> | Hi Feng,
| > | >> |
| > | >> | Yes the error was exactly the same before and after getting over
| > the
| > | >> | Administrator problem. It wasn't exactly a password problem as I
| > was
| > | >> able
| > | >> to
| > | >> | log into my normal account and the Administrator account with my
| > usual
| > | >> | passwords. However, before creating a new account (with admin
| > | >> privaledges)
| > | >> | from Administrator account I was not able to change account
| > privaledges
| > | >> on
| > | >> | my normal account, even with from the Administrator account. From
| > the
| > | >> new
| > | >> | account I could.
| > | >> |
| > | >> | With respect to the v5 update site, I cannot be sure until I go
| > home
| > to
| > | >> the
| > | >> | PC in question, but I do remember a v5 in the URL.
| > | >> |
| > | >> | I will take a further look this evening (I'm in the UK).
| > | >> |
| > | >> | Kind regards and thanks,
| > | >> |
| > | >> | Vic
| > | >> | "Feng Mao" <fengmao@online.microsoft.com> wrote in message
| > | >> | news:MdiJoB0gEHA.3452@cpmsftngxa06.phx.gbl...
| > | >> | > Hi Vic,
| > | >> | >
| > | >> | > Thank you for posting!
| > | >> | >
| > | >> | > I am glad that you have reset the password of the original
| > | >> Adminstrator
| > | >> by
| > | >> | > creating another user with Adminitrator privilege.
| > | >> | >
| > | >> | > For the Windows Update site issue, I wonder what exact error
| > message
| > | >> with
| > | >> | > the Error number was. It will be useful for troubleshooting.
You
| > | >> mentioned
| > | >> | > the error number 0x8DDD0002, did it occur after resetting the
| > | >> password
| > | >> of
| > | >> | > Administrator? Log on as another user with Adminitrator
| > privilege,
| > | >> will
| > | >> it
| > | >> | > have issue with Windows Update site as well?
| > | >> | >
| > | >> | > Could you please have a try Windows Update V5 site at
| > | >> | > http://v5.windowsupdate.microsoft.com? It will be the new
version
| > of
| > | >> | > Windows Update site.
| > | >> | >
| > | >> | > Have a nice day!
| > | >> | >
| > | >> | > Thanks & Regards,
| > | >> | >
| > | >> | > Feng Mao [MSFT], MCSE
| > | >> | > Microsoft Online Partner Support
| > | >> | >
| > | >> | > Get Secure! - www.microsoft.com/security
| > | >> | >
| > | >> | > =====================================================
| > | >> | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | >> so
| > | >> | > that others may learn and benefit from your issue.
| > | >> | > =====================================================
| > | >> | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | >> | > rights.
| > | >> | >
| > | >> | >
| > | >> | >
| > | >> | > --------------------
| > | >> | > | From: "Vic Russell" <nospam@nospam.com>
| > | >> | > | References: <uh5EEfjgEHA.3016@tk2msftngp13.phx.gbl>
| > | >> | > <581EF400-CEF4-4199-85E3-8F1914510261@microsoft.com>
| > | >> | > <eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl>
| > | >> | > | Subject: Re: SP2 has stopped me being an Administrator and
| > | >> upgrading
| > | >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| > | >> | > | Lines: 52
| > | >> | > | X-Priority: 3
| > | >> | > | X-MSMail-Priority: Normal
| > | >> | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | >> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | >> | > | X-RFC2646: Format=Flowed; Original
| > | >> | > | Message-ID: <OeqJ$IqgEHA.2848@TK2MSFTNGP10.phx.gbl>
| > | >> | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | >> | > | NNTP-Posting-Host:
| > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | >> | > 80.7.106.164
| > | >> | > | Path:
| > | >> | >
| > | >>
| >
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| > | >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
| > | >> | > | Xref: cpmsftngxa06.phx.gbl
| > | >> | > microsoft.public.windowsxp.setup_deployment:119254
| > | >> | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | >> | > |
| > | >> | > | Yes I agree, I got mine from the MSDN site as we are members.
| > | >> | > |
| > | >> | > | I have an update on my status:-
| > | >> | > | I have now gone in as the Administrator account and been
able
| > to
| > | >> create
| > | >> | > an
| > | >> | > | account with admin privaleges. When logging on to this new
| > | >> account, I
| > | >> | > have
| > | >> | > | been able to set and reset my original account to restricted
| > and
| > | >> back
| > | >> to
| > | >> | > | administrator again. Before this, even when logged into the
| > | >> | > Administrator
| > | >> | > | account I could not change these settings.
| > | >> | > |
| > | >> | > | However, I still can't use the Microsoft Update site as it
| > tells
| > me
| > | >> I'm
| > | >> | > not
| > | >> | > | an administrator whichever account I'm logged into.
| > | >> | > |
| > | >> | > | Any more ideas?
| > | >> | > |
| > | >> | > | Vic
| > | >> | > | "Shenan Stanley" <news_helper@hushmail.com> wrote in message
| > | >> | > | news:eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl...
| > | >> | > | > Andrew E. wrote:
| > | >> | > | >> SP2 still isnt in a "final release",and even when it
| > | >> is,excpect
| > | >> | > | >> problems, installed 3rd party software is most
| > | >> vulnerable.However
| > | >> to
| > | >> | > | >> fix the problem, R.click update,select run as,type in
youre
| > | >> | > | >> credentials (password etc).
| > | >> | > | >
| > | >> | > | >
| > | >> | > | > Where'd you get the information that SP2 wasn't in "final
| > | >> release"?
| > | >> | > If
| > | >> | > | > you
| > | >> | > | > mean just because it is not available on Windows Update -
| > that
| > | >> doesn't
| > | >> | > | > mean
| > | >> | > | > it isn't done. Anyone can get it from:
| > | >> | > | >
| > | >> | > | >
| > | >> | >
| > | >>
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| > | >> | > 8245-9E368D3CDB5A&displaylang=en
| > | >> | > | >
| > | >> | > | > or
| > | >> | > | >
| > | >> | > | > http://snipurl.com/8bqy
| > | >> | > | >
| > | >> | > | > Sure, it recommends not getting this for upgrading one
| > machine,
| > | >> but
| > | >> it
| > | >> | > | > will
| > | >> | > | > work just like the release on the 16th will fro
| > WindowsUpdate.
| > | >> 266MB
| > | >> | > | > download though.
| > | >> | > | >
| > | >> | > | > --
| > | >> | > | > <- Shenan ->
| > | >> | > | > --
| > | >> | > | > The information is provided "as is", with no guarantees of
| > | >> | > | > completeness, accuracy or timeliness, and without
warranties
| > of
| > | >> any
| > | >> | > | > kind, express or implied. In other words, read up before
you
| > | >> take
| > | >> any
| > | >> | > | > advice - you are the one ultimately responsible for your
| > actions.
| > | >> | > | >
| > | >> | > | >
| > | >> | > |
| > | >> | > |
| > | >> | > |
| > | >> | >
| > | >> |
| > | >> |
| > | >> |
| > | >>
| > | >
| > | >
| > |
| > |
| > |
| >
|
|
|

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