Re: SP2 has stopped me being an Administrator and upgrading

From: Vic Russell (nospam_at_nospam.com)
Date: 08/17/04 

Date: Tue, 17 Aug 2004 08:39:11 +0100

Hi Feng,

Thanks for all that. However, I still have the problem. The only bit I could
not do was the "Proxy server" bit as I am not using a proxy server.

Any other ideas?

Kind regards,

Vic.
"Feng Mao" <fengmao@online.microsoft.com> wrote in message
news:sTY88v$gEHA.3356@cpmsftngxa06.phx.gbl...
> Hi Vic,
>
> Thank you for the verification of the exact error message!
>
> This behavior may also occur if there are incorrect restriction settings
> on
> certain registry keys or if the %Systemroot%\System32\Catroot2 folder is
> corrupted.
>
> To resolve this issue, follow these steps:
>
>
> Important If you access the Internet through a local area network (LAN)
> that uses a proxy or firewall, contact your network administrator to
> make sure
> that the firewall or proxy-server is configured to allow you to use
> Windows
> Update.
>
>
> 1. Log on as an administrator or follow the instructions in the Windows
> Update error message to use the Run As command with an administrator
> account. Try to access the Windows Update Web site again. If the problem
> is
> resolved, do not continue troubleshooting.
>
> 2. Click Start and then click Run.
>
> 3. In the Open box, type "regedit" (without the quotation marks), and then
> click OK.
>
> 4. Locate and select the following registry key:
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
>
> 5. On the Edit menu, click Permissions.
>
> 6. Click Add, and then type "Everyone" (without the quotation marks) in
> the
> dialog box that appears.
>
> 7. Click Check Names, and then click OK.
>
> 8. Select Everyone in the "Group or user names" list.
>
> 9. Under "Permissions for Everyone", click to select the Full Control
> check
> box in the Allow column. Note that the Read check box in the Allow column
> is now also selected.
>
> 10. Select each user, in turn, in the "Group or user names" list, and then
> verify that no check boxes are selected in the Deny column. Click to clear
> any check boxes that are selected in the Deny column.
>
> 11. Click the Advanced button, click to select the "Replace permission
> entries on all child objects" check box, and then click OK.
>
> 12. Click YES if you are prompted for confirmation, and then click OK to
> close the dialog box.
>
> 13. Try to access the Windows Update Web site again. If the problem is
> resolved, do not continue troubleshooting.
>
> 14. Add the following sites to the proxy exception list in Internet
> Explorer:
>
> - Windowsupdate.microsoft.com
> - V4.Windowsupdate.microsoft.com
> - Download.Windowsupdate.comTo do this, follow these steps:
>
>
> a. In Internet Explorer, click "Tools" and then click "Internet Options".
>
> b. On the "Connections" tab, click the dial-up or virtual private network
> (VPN) connection that you use to connect to the Internet, and then click
> "Settings". If you connect to the Internet through your local area network
> (LAN), click "LAN Settings".
>
> c. Under "Proxy server", click "Advanced".
>
> d. In the "Exceptions" box, type
>
> "Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
> update.com" (without the quotation marks), and then click OK three times.
>
> e. Try again to visit the Windows Update Web site. If the problem is
> resolved, do not continue troubleshooting. If the problem is not resolved,
> remove these proxy exceptions and continue troubleshooting.
>
> 15. Use proxy connections to enable HTTP 1.1. To do this, follow these
> steps:
>
>
> a. In Internet Explorer, click "Tools", and then click "Internet Options".
>
> b. On the "Advanced" tab, under "HTTP 1.1 settings", click to select the
> "Use HTTP 1.1 through proxy connections" check box.
>
> c. Click "OK", and then try again to visit the Windows Update Web site
> again. If the problem is resolved, do not continue troubleshooting.
>
> 16. At the command prompt, type the following commands, pressing ENTER
> after each line:
>
>
> "net stop cryptsvc" (without the quotation marks)
> "ren %systemroot%\system32\catroot2 oldcatroot2" (without the quotation
> marks)
> "net start cryptsvc" (without the quotation marks)
>
> 17. Try to access the Windows Update Web site.
>
> For detailed information about the above steps, visit the below article in
> the Microsoft knowledge base:
>
> 316524 "Administrators only" error message when you attempt to use the
> Windows
> http://support.microsoft.com/?id=316524
>
> Have a nice day!
>
> Thanks & Regards,
>
> Feng Mao [MSFT], MCSE
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
> --------------------
> | From: "Vic Russell" <nospam@nospam.com>
> | References: <uh5EEfjgEHA.3016@tk2msftngp13.phx.gbl>
> <581EF400-CEF4-4199-85E3-8F1914510261@microsoft.com>
> <eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl>
> <OeqJ$IqgEHA.2848@TK2MSFTNGP10.phx.gbl>
> <MdiJoB0gEHA.3452@cpmsftngxa06.phx.gbl>
> <OtfS3z1gEHA.2812@tk2msftngp13.phx.gbl>
> <pP$58U3gEHA.480@cpmsftngxa06.phx.gbl>
> <uU1Zyt3gEHA.3264@tk2msftngp13.phx.gbl>
> | Subject: Re: SP2 has stopped me being an Administrator and upgrading
> | Date: Mon, 16 Aug 2004 19:54:24 +0100
> | Lines: 274
> | X-Priority: 3
> | X-MSMail-Priority: Normal
> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
> | X-RFC2646: Format=Flowed; Response
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
> | Message-ID: <u6e#0J8gEHA.1292@TK2MSFTNGP10.phx.gbl>
> | Newsgroups: microsoft.public.windowsxp.setup_deployment
> | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
> 80.7.106.164
> | Path:
> cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
> phx.gbl
> | Xref: cpmsftngxa06.phx.gbl
> microsoft.public.windowsxp.setup_deployment:119426
> | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
> |
> | Hi Feng,
> |
> | Yes the exact message is:-
> |
> | [Error number: 0x8DDD0002]
> | To install items from Windows Update, you must be logged on as an
> | administrator or a member of the Administrators group. If your computer
> is
> | connected to a network, network policy settings might also prevent you
> from
> | completing this procedure.
> |
> |
> |
> | Kind regards,
> |
> | Vic.
> |
> | "Vic Russell" <nospam@nospam.com> wrote in message
> | news:uU1Zyt3gEHA.3264@tk2msftngp13.phx.gbl...
> | > Hi Feng,
> | >
> | > I'm not in front of the computer right now but I am pretty sure that
> the
> | > error message you detail is the exact one. Are you thinking it may be
> to
> | > do with network policy settings?
> | >
> | > Kind regards,
> | >
> | > Vic
> | > "Feng Mao" <fengmao@online.microsoft.com> wrote in message
> | > news:pP$58U3gEHA.480@cpmsftngxa06.phx.gbl...
> | >> Hi Vic,
> | >>
> | >> Could you please help me to verify if the exact error message is the
> same
> | >> as the below?
> | >>
> | >> [Error number: 0x8DDD0002]
> | >>
> | >> To install items from Windows Update, you must be logged on as an
> | >> administrator or a member of the Administrators group. If your
> computer
> | >> is
> | >> connected to a network, network policy settings might also prevent
> you
> | >> from
> | >> completing this
> | >> procedure.
> | >>
> | >> Note You can "run as" the local administrator on your computer
> without
> | >> having to
> | >> log off and then log on again.
> | >>
> | >> Have a nice day!
> | >>
> | >> Thanks & Regards,
> | >>
> | >> Feng Mao [MSFT], MCSE
> | >> Microsoft Online Partner Support
> | >>
> | >> Get Secure! - www.microsoft.com/security
> | >>
> | >> =====================================================
> | >> When responding to posts, please "Reply to Group" via your newsreader
> so
> | >> that others may learn and benefit from your issue.
> | >> =====================================================
> | >> This posting is provided "AS IS" with no warranties, and confers no
> | >> rights.
> | >>
> | >>
> | >>
> | >> --------------------
> | >> | From: "Vic Russell" <nospam@nospam.com>
> | >> | References: <uh5EEfjgEHA.3016@tk2msftngp13.phx.gbl>
> | >> <581EF400-CEF4-4199-85E3-8F1914510261@microsoft.com>
> | >> <eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl>
> | >> <OeqJ$IqgEHA.2848@TK2MSFTNGP10.phx.gbl>
> | >> <MdiJoB0gEHA.3452@cpmsftngxa06.phx.gbl>
> | >> | Subject: Re: SP2 has stopped me being an Administrator and
> upgrading
> | >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
> | >> | Lines: 142
> | >> | X-Priority: 3
> | >> | X-MSMail-Priority: Normal
> | >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
> | >> | X-RFC2646: Format=Flowed; Original
> | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
> | >> | Message-ID: <OtfS3z1gEHA.2812@tk2msftngp13.phx.gbl>
> | >> | Newsgroups: microsoft.public.windowsxp.setup_deployment
> | >> | NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
> | >> 217.34.121.226
> | >> | Path:
> | >>
> cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
> | >> phx.gbl
> | >> | Xref: cpmsftngxa06.phx.gbl
> | >> microsoft.public.windowsxp.setup_deployment:119374
> | >> | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
> | >> |
> | >> | Hi Feng,
> | >> |
> | >> | Yes the error was exactly the same before and after getting over
> the
> | >> | Administrator problem. It wasn't exactly a password problem as I
> was
> | >> able
> | >> to
> | >> | log into my normal account and the Administrator account with my
> usual
> | >> | passwords. However, before creating a new account (with admin
> | >> privaledges)
> | >> | from Administrator account I was not able to change account
> privaledges
> | >> on
> | >> | my normal account, even with from the Administrator account. From
> the
> | >> new
> | >> | account I could.
> | >> |
> | >> | With respect to the v5 update site, I cannot be sure until I go
> home
> to
> | >> the
> | >> | PC in question, but I do remember a v5 in the URL.
> | >> |
> | >> | I will take a further look this evening (I'm in the UK).
> | >> |
> | >> | Kind regards and thanks,
> | >> |
> | >> | Vic
> | >> | "Feng Mao" <fengmao@online.microsoft.com> wrote in message
> | >> | news:MdiJoB0gEHA.3452@cpmsftngxa06.phx.gbl...
> | >> | > Hi Vic,
> | >> | >
> | >> | > Thank you for posting!
> | >> | >
> | >> | > I am glad that you have reset the password of the original
> | >> Adminstrator
> | >> by
> | >> | > creating another user with Adminitrator privilege.
> | >> | >
> | >> | > For the Windows Update site issue, I wonder what exact error
> message
> | >> with
> | >> | > the Error number was. It will be useful for troubleshooting. You
> | >> mentioned
> | >> | > the error number 0x8DDD0002, did it occur after resetting the
> | >> password
> | >> of
> | >> | > Administrator? Log on as another user with Adminitrator
> privilege,
> | >> will
> | >> it
> | >> | > have issue with Windows Update site as well?
> | >> | >
> | >> | > Could you please have a try Windows Update V5 site at
> | >> | > http://v5.windowsupdate.microsoft.com? It will be the new version
> of
> | >> | > Windows Update site.
> | >> | >
> | >> | > Have a nice day!
> | >> | >
> | >> | > Thanks & Regards,
> | >> | >
> | >> | > Feng Mao [MSFT], MCSE
> | >> | > Microsoft Online Partner Support
> | >> | >
> | >> | > Get Secure! - www.microsoft.com/security
> | >> | >
> | >> | > =====================================================
> | >> | > When responding to posts, please "Reply to Group" via your
> newsreader
> | >> so
> | >> | > that others may learn and benefit from your issue.
> | >> | > =====================================================
> | >> | > This posting is provided "AS IS" with no warranties, and confers
> no
> | >> | > rights.
> | >> | >
> | >> | >
> | >> | >
> | >> | > --------------------
> | >> | > | From: "Vic Russell" <nospam@nospam.com>
> | >> | > | References: <uh5EEfjgEHA.3016@tk2msftngp13.phx.gbl>
> | >> | > <581EF400-CEF4-4199-85E3-8F1914510261@microsoft.com>
> | >> | > <eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl>
> | >> | > | Subject: Re: SP2 has stopped me being an Administrator and
> | >> upgrading
> | >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
> | >> | > | Lines: 52
> | >> | > | X-Priority: 3
> | >> | > | X-MSMail-Priority: Normal
> | >> | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
> | >> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
> | >> | > | X-RFC2646: Format=Flowed; Original
> | >> | > | Message-ID: <OeqJ$IqgEHA.2848@TK2MSFTNGP10.phx.gbl>
> | >> | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
> | >> | > | NNTP-Posting-Host:
> spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
> | >> | > 80.7.106.164
> | >> | > | Path:
> | >> | >
> | >>
> cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
> | >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
> | >> | > | Xref: cpmsftngxa06.phx.gbl
> | >> | > microsoft.public.windowsxp.setup_deployment:119254
> | >> | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
> | >> | > |
> | >> | > | Yes I agree, I got mine from the MSDN site as we are members.
> | >> | > |
> | >> | > | I have an update on my status:-
> | >> | > | I have now gone in as the Administrator account and been able
> to
> | >> create
> | >> | > an
> | >> | > | account with admin privaleges. When logging on to this new
> | >> account, I
> | >> | > have
> | >> | > | been able to set and reset my original account to restricted
> and
> | >> back
> | >> to
> | >> | > | administrator again. Before this, even when logged into the
> | >> | > Administrator
> | >> | > | account I could not change these settings.
> | >> | > |
> | >> | > | However, I still can't use the Microsoft Update site as it
> tells
> me
> | >> I'm
> | >> | > not
> | >> | > | an administrator whichever account I'm logged into.
> | >> | > |
> | >> | > | Any more ideas?
> | >> | > |
> | >> | > | Vic
> | >> | > | "Shenan Stanley" <news_helper@hushmail.com> wrote in message
> | >> | > | news:eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl...
> | >> | > | > Andrew E. wrote:
> | >> | > | >> SP2 still isnt in a "final release",and even when it
> | >> is,excpect
> | >> | > | >> problems, installed 3rd party software is most
> | >> vulnerable.However
> | >> to
> | >> | > | >> fix the problem, R.click update,select run as,type in youre
> | >> | > | >> credentials (password etc).
> | >> | > | >
> | >> | > | >
> | >> | > | > Where'd you get the information that SP2 wasn't in "final
> | >> release"?
> | >> | > If
> | >> | > | > you
> | >> | > | > mean just because it is not available on Windows Update -
> that
> | >> doesn't
> | >> | > | > mean
> | >> | > | > it isn't done. Anyone can get it from:
> | >> | > | >
> | >> | > | >
> | >> | >
> | >>
> http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
> | >> | > 8245-9E368D3CDB5A&displaylang=en
> | >> | > | >
> | >> | > | > or
> | >> | > | >
> | >> | > | > http://snipurl.com/8bqy
> | >> | > | >
> | >> | > | > Sure, it recommends not getting this for upgrading one
> machine,
> | >> but
> | >> it
> | >> | > | > will
> | >> | > | > work just like the release on the 16th will fro
> WindowsUpdate.
> | >> 266MB
> | >> | > | > download though.
> | >> | > | >
> | >> | > | > --
> | >> | > | > <- Shenan ->
> | >> | > | > --
> | >> | > | > The information is provided "as is", with no guarantees of
> | >> | > | > completeness, accuracy or timeliness, and without warranties
> of
> | >> any
> | >> | > | > kind, express or implied. In other words, read up before you
> | >> take
> | >> any
> | >> | > | > advice - you are the one ultimately responsible for your
> actions.
> | >> | > | >
> | >> | > | >
> | >> | > |
> | >> | > |
> | >> | > |
> | >> | >
> | >> |
> | >> |
> | >> |
> | >>
> | >
> | >
> |
> |
> |
>

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