Re: SP2 has stopped me being an Administrator and upgrading

From: Feng Mao (fengmao_at_online.microsoft.com)
Date: 08/17/04 

Date: Tue, 17 Aug 2004 01:46:13 GMT

Hi Vic,

Thank you for the verification of the exact error message!

This behavior may also occur if there are incorrect restriction settings on
certain registry keys or if the %Systemroot%\System32\Catroot2 folder is
corrupted.

To resolve this issue, follow these steps:
                  

Important If you access the Internet through a local area network (LAN)
                  that uses a proxy or firewall, contact your network administrator to
make sure
                  that the firewall or proxy-server is configured to allow you to use
Windows
                  Update.
                  

1. Log on as an administrator or follow the instructions in the Windows
Update error message to use the Run As command with an administrator
account. Try to access the Windows Update Web site again. If the problem is
resolved, do not continue troubleshooting.

2. Click Start and then click Run.

3. In the Open box, type "regedit" (without the quotation marks), and then
click OK.

4. Locate and select the following registry key:

        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate

5. On the Edit menu, click Permissions.

6. Click Add, and then type "Everyone" (without the quotation marks) in the
dialog box that appears.

7. Click Check Names, and then click OK.

8. Select Everyone in the "Group or user names" list.

9. Under "Permissions for Everyone", click to select the Full Control check
box in the Allow column. Note that the Read check box in the Allow column
is now also selected.

10. Select each user, in turn, in the "Group or user names" list, and then
verify that no check boxes are selected in the Deny column. Click to clear
any check boxes that are selected in the Deny column.

11. Click the Advanced button, click to select the "Replace permission
entries on all child objects" check box, and then click OK.

12. Click YES if you are prompted for confirmation, and then click OK to
close the dialog box.

13. Try to access the Windows Update Web site again. If the problem is
resolved, do not continue troubleshooting.

14. Add the following sites to the proxy exception list in Internet
Explorer:
                                
        - Windowsupdate.microsoft.com
        - V4.Windowsupdate.microsoft.com
        - Download.Windowsupdate.comTo do this, follow these steps:
                                

        a. In Internet Explorer, click "Tools" and then click "Internet Options".

        b. On the "Connections" tab, click the dial-up or virtual private network
(VPN) connection that you use to connect to the Internet, and then click
"Settings". If you connect to the Internet through your local area network
(LAN), click "LAN Settings".

        c. Under "Proxy server", click "Advanced".

        d. In the "Exceptions" box, type
                                                          
"Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
update.com" (without the quotation marks), and then click OK three times.

        e. Try again to visit the Windows Update Web site. If the problem is
resolved, do not continue troubleshooting. If the problem is not resolved,
remove these proxy exceptions and continue troubleshooting.

15. Use proxy connections to enable HTTP 1.1. To do this, follow these
steps:
                                

        a. In Internet Explorer, click "Tools", and then click "Internet Options".

        b. On the "Advanced" tab, under "HTTP 1.1 settings", click to select the
"Use HTTP 1.1 through proxy connections" check box.

        c. Click "OK", and then try again to visit the Windows Update Web site
again. If the problem is resolved, do not continue troubleshooting.

16. At the command prompt, type the following commands, pressing ENTER
after each line:

                 "net stop cryptsvc" (without the quotation marks)
                 "ren %systemroot%\system32\catroot2 oldcatroot2" (without the quotation
marks)
                 "net start cryptsvc" (without the quotation marks)

17. Try to access the Windows Update Web site.

For detailed information about the above steps, visit the below article in
the Microsoft knowledge base:

316524 "Administrators only" error message when you attempt to use the
Windows
http://support.microsoft.com/?id=316524

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: "Vic Russell" <nospam@nospam.com>
| References: <uh5EEfjgEHA.3016@tk2msftngp13.phx.gbl>
<581EF400-CEF4-4199-85E3-8F1914510261@microsoft.com>
<eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl>
<OeqJ$IqgEHA.2848@TK2MSFTNGP10.phx.gbl>
<MdiJoB0gEHA.3452@cpmsftngxa06.phx.gbl>
<OtfS3z1gEHA.2812@tk2msftngp13.phx.gbl>
<pP$58U3gEHA.480@cpmsftngxa06.phx.gbl>
<uU1Zyt3gEHA.3264@tk2msftngp13.phx.gbl>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Mon, 16 Aug 2004 19:54:24 +0100
| Lines: 274
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Response
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <u6e#0J8gEHA.1292@TK2MSFTNGP10.phx.gbl>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
80.7.106.164
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
.phx.gbl
| Xref: cpmsftngxa06.phx.gbl
microsoft.public.windowsxp.setup_deployment:119426
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| Yes the exact message is:-
|
| [Error number: 0x8DDD0002]
| To install items from Windows Update, you must be logged on as an
| administrator or a member of the Administrators group. If your computer
is
| connected to a network, network policy settings might also prevent you
from
| completing this procedure.
|
|
|
| Kind regards,
|
| Vic.
|
| "Vic Russell" <nospam@nospam.com> wrote in message
| news:uU1Zyt3gEHA.3264@tk2msftngp13.phx.gbl...
| > Hi Feng,
| >
| > I'm not in front of the computer right now but I am pretty sure that
the
| > error message you detail is the exact one. Are you thinking it may be
to
| > do with network policy settings?
| >
| > Kind regards,
| >
| > Vic
| > "Feng Mao" <fengmao@online.microsoft.com> wrote in message
| > news:pP$58U3gEHA.480@cpmsftngxa06.phx.gbl...
| >> Hi Vic,
| >>
| >> Could you please help me to verify if the exact error message is the
same
| >> as the below?
| >>
| >> [Error number: 0x8DDD0002]
| >>
| >> To install items from Windows Update, you must be logged on as an
| >> administrator or a member of the Administrators group. If your
computer
| >> is
| >> connected to a network, network policy settings might also prevent you
| >> from
| >> completing this
| >> procedure.
| >>
| >> Note You can "run as" the local administrator on your computer without
| >> having to
| >> log off and then log on again.
| >>
| >> Have a nice day!
| >>
| >> Thanks & Regards,
| >>
| >> Feng Mao [MSFT], MCSE
| >> Microsoft Online Partner Support
| >>
| >> Get Secure! - www.microsoft.com/security
| >>
| >> =====================================================
| >> When responding to posts, please "Reply to Group" via your newsreader
so
| >> that others may learn and benefit from your issue.
| >> =====================================================
| >> This posting is provided "AS IS" with no warranties, and confers no
| >> rights.
| >>
| >>
| >>
| >> --------------------
| >> | From: "Vic Russell" <nospam@nospam.com>
| >> | References: <uh5EEfjgEHA.3016@tk2msftngp13.phx.gbl>
| >> <581EF400-CEF4-4199-85E3-8F1914510261@microsoft.com>
| >> <eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl>
| >> <OeqJ$IqgEHA.2848@TK2MSFTNGP10.phx.gbl>
| >> <MdiJoB0gEHA.3452@cpmsftngxa06.phx.gbl>
| >> | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
| >> | Lines: 142
| >> | X-Priority: 3
| >> | X-MSMail-Priority: Normal
| >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| >> | X-RFC2646: Format=Flowed; Original
| >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| >> | Message-ID: <OtfS3z1gEHA.2812@tk2msftngp13.phx.gbl>
| >> | Newsgroups: microsoft.public.windowsxp.setup_deployment
| >> | NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
| >> 217.34.121.226
| >> | Path:
| >>
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| >> phx.gbl
| >> | Xref: cpmsftngxa06.phx.gbl
| >> microsoft.public.windowsxp.setup_deployment:119374
| >> | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| >> |
| >> | Hi Feng,
| >> |
| >> | Yes the error was exactly the same before and after getting over the
| >> | Administrator problem. It wasn't exactly a password problem as I was
| >> able
| >> to
| >> | log into my normal account and the Administrator account with my
usual
| >> | passwords. However, before creating a new account (with admin
| >> privaledges)
| >> | from Administrator account I was not able to change account
privaledges
| >> on
| >> | my normal account, even with from the Administrator account. From
the
| >> new
| >> | account I could.
| >> |
| >> | With respect to the v5 update site, I cannot be sure until I go home
to
| >> the
| >> | PC in question, but I do remember a v5 in the URL.
| >> |
| >> | I will take a further look this evening (I'm in the UK).
| >> |
| >> | Kind regards and thanks,
| >> |
| >> | Vic
| >> | "Feng Mao" <fengmao@online.microsoft.com> wrote in message
| >> | news:MdiJoB0gEHA.3452@cpmsftngxa06.phx.gbl...
| >> | > Hi Vic,
| >> | >
| >> | > Thank you for posting!
| >> | >
| >> | > I am glad that you have reset the password of the original
| >> Adminstrator
| >> by
| >> | > creating another user with Adminitrator privilege.
| >> | >
| >> | > For the Windows Update site issue, I wonder what exact error
message
| >> with
| >> | > the Error number was. It will be useful for troubleshooting. You
| >> mentioned
| >> | > the error number 0x8DDD0002, did it occur after resetting the
| >> password
| >> of
| >> | > Administrator? Log on as another user with Adminitrator privilege,
| >> will
| >> it
| >> | > have issue with Windows Update site as well?
| >> | >
| >> | > Could you please have a try Windows Update V5 site at
| >> | > http://v5.windowsupdate.microsoft.com? It will be the new version
of
| >> | > Windows Update site.
| >> | >
| >> | > Have a nice day!
| >> | >
| >> | > Thanks & Regards,
| >> | >
| >> | > Feng Mao [MSFT], MCSE
| >> | > Microsoft Online Partner Support
| >> | >
| >> | > Get Secure! - www.microsoft.com/security
| >> | >
| >> | > =====================================================
| >> | > When responding to posts, please "Reply to Group" via your
newsreader
| >> so
| >> | > that others may learn and benefit from your issue.
| >> | > =====================================================
| >> | > This posting is provided "AS IS" with no warranties, and confers no
| >> | > rights.
| >> | >
| >> | >
| >> | >
| >> | > --------------------
| >> | > | From: "Vic Russell" <nospam@nospam.com>
| >> | > | References: <uh5EEfjgEHA.3016@tk2msftngp13.phx.gbl>
| >> | > <581EF400-CEF4-4199-85E3-8F1914510261@microsoft.com>
| >> | > <eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl>
| >> | > | Subject: Re: SP2 has stopped me being an Administrator and
| >> upgrading
| >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| >> | > | Lines: 52
| >> | > | X-Priority: 3
| >> | > | X-MSMail-Priority: Normal
| >> | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| >> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| >> | > | X-RFC2646: Format=Flowed; Original
| >> | > | Message-ID: <OeqJ$IqgEHA.2848@TK2MSFTNGP10.phx.gbl>
| >> | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| >> | > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| >> | > 80.7.106.164
| >> | > | Path:
| >> | >
| >>
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
| >> | > | Xref: cpmsftngxa06.phx.gbl
| >> | > microsoft.public.windowsxp.setup_deployment:119254
| >> | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| >> | > |
| >> | > | Yes I agree, I got mine from the MSDN site as we are members.
| >> | > |
| >> | > | I have an update on my status:-
| >> | > | I have now gone in as the Administrator account and been able to
| >> create
| >> | > an
| >> | > | account with admin privaleges. When logging on to this new
| >> account, I
| >> | > have
| >> | > | been able to set and reset my original account to restricted and
| >> back
| >> to
| >> | > | administrator again. Before this, even when logged into the
| >> | > Administrator
| >> | > | account I could not change these settings.
| >> | > |
| >> | > | However, I still can't use the Microsoft Update site as it tells
me
| >> I'm
| >> | > not
| >> | > | an administrator whichever account I'm logged into.
| >> | > |
| >> | > | Any more ideas?
| >> | > |
| >> | > | Vic
| >> | > | "Shenan Stanley" <news_helper@hushmail.com> wrote in message
| >> | > | news:eDLkAAqgEHA.3320@TK2MSFTNGP11.phx.gbl...
| >> | > | > Andrew E. wrote:
| >> | > | >> SP2 still isnt in a "final release",and even when it
| >> is,excpect
| >> | > | >> problems, installed 3rd party software is most
| >> vulnerable.However
| >> to
| >> | > | >> fix the problem, R.click update,select run as,type in youre
| >> | > | >> credentials (password etc).
| >> | > | >
| >> | > | >
| >> | > | > Where'd you get the information that SP2 wasn't in "final
| >> release"?
| >> | > If
| >> | > | > you
| >> | > | > mean just because it is not available on Windows Update - that
| >> doesn't
| >> | > | > mean
| >> | > | > it isn't done. Anyone can get it from:
| >> | > | >
| >> | > | >
| >> | >
| >>
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| >> | > 8245-9E368D3CDB5A&displaylang=en
| >> | > | >
| >> | > | > or
| >> | > | >
| >> | > | > http://snipurl.com/8bqy
| >> | > | >
| >> | > | > Sure, it recommends not getting this for upgrading one
machine,
| >> but
| >> it
| >> | > | > will
| >> | > | > work just like the release on the 16th will fro WindowsUpdate.
| >> 266MB
| >> | > | > download though.
| >> | > | >
| >> | > | > --
| >> | > | > <- Shenan ->
| >> | > | > --
| >> | > | > The information is provided "as is", with no guarantees of
| >> | > | > completeness, accuracy or timeliness, and without warranties
of
| >> any
| >> | > | > kind, express or implied. In other words, read up before you
| >> take
| >> any
| >> | > | > advice - you are the one ultimately responsible for your
actions.
| >> | > | >
| >> | > | >
| >> | > |
| >> | > |
| >> | > |
| >> | >
| >> |
| >> |
| >> |
| >>
| >
| >
|
|
|