Re: Invalid Product Key for Windows XP Pro, referred to newsgroup by MS Rep
From: Case314159 (pchan_at_biolase.com)
Date: 02/23/04
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Date: Mon, 23 Feb 2004 10:33:33 -0800
Darrell,
Sorry for the delayed reply.
Here is the PID line from from the [Pid] section of
the /i386/setupp.ini:
Pid=55274OEM
>-----Original Message-----
>Hello Case314159,
>Can you post PID= line from the setupp.ini file from the
media that you are
>attempting to install from. The setupp.ini file is
located in the i386
>folder..
>It only contains a couple of lines, I just need the PID=
line. This may
>help me identify the media.
>Depends on the OEM for the hardware as to whether it will
install or not on
>the series or whether it needs to be the exact model,,
but it should not
>stop at the product key if that was the issue.
>Thanks,
>Darrell Gorter[MSFT]
>
>This posting is provided "AS IS" with no warranties, and
confers no rights
>--------------------
>| Content-Class: urn:content-classes:message
>| From: "case314159" <pchan@biolase.com>
>| Sender: "case314159" <pchan@biolase.com>
>| References: <1322501c3f7d5$820b76f0$a101280a@phx.gbl>
><103chjge22j3b6@corp.supernews.com>
>| Subject: Re: Invalid Product Key for Windows XP Pro,
referred to
>newsgroup by MS Rep
>| Date: Fri, 20 Feb 2004 10:20:17 -0800
>| Lines: 162
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>|
>| Bruce,
>|
>| Thank you for the response.
>|
>| We are using an OEM CD of Windows XP Professional, full
>| version. Whether this CD is the exact one for this
>| workstation is unknown. It is however, associated with
the
>| OEM series that we have. I believe it should work
since
>| the systems are identical.
>|
>| Side note, when we try the original OEM product key
with
>| the other types of licensing versions, the error
message
>| reads differently (we also have XP Retail Full and XP
>| Retail Upgrade). It states the key is not for this
>| product. It is for XP Professional and not XP Home.
>|
>| I also have a word or two for the person / committee
that
>| chose that particular font to use on their authenticity
>| stickers. "B" and "8" are almost indistinguishable,
>| almost as hideous as "Q" and "O". I have also tried
>| various combinations of "B", "8", "G", and "6"s. Note,
>| their "D" can also be easily mistaken for "O" and "0".
>| You mentioned Microsoft left out "I", "1", "O",
and "0",
>| so it should be safe to say I have "Q"s and "D"s.
>|
>| Also tried CAPS LOCK _off_ and _on_ (the rep said to
use
>| _on_) to no avail.
>|
>| >-----Original Message-----
>| >Greetings --
>| >
>| > What installation CD(s) are you using? You do
need
>| to be using
>| >the original OEM installation CDs that came with the
>| computers.
>| >Product Keys are bound to the specific type and
language
>| of CD/license
>| >(OEM, Volume, retail, full, or Upgrade) with which
they
>| are purchased.
>| >For example, a WinXP Home OEM Product Key won't work
for
>| any retail
>| >version of WinXP Home, or for any version of WinXP
Pro,
>| and vice
>| >versa. An upgrade's Product Key cannot be used with a
>| full version
>| >CD, and vice versa. An OEM Product Key will not work
to
>| install a
>| >retail product. An Italian Product Key will not work
>| with an English
>| >CD. Product Keys and CDs cannot be mixed & matched.
>| >
>| > You need to examine the Product Key very
carefully.
>| It's awfully
>| >easy to mistake a "B" for an "8," a "G" for a "6,"
an "S"
>| for a "5,"
>| >or a "Q" for a "0" or "O." Fortunately, Microsoft had
>| the good sense
>| >to leave the "1's," "I's," "O's," and "0's" out of the
>| equation.
>| >Also, be sure that your CapsLock if _off_ while
entering
>| the Product
>| >Key.
>| >
>| >Troubleshooting Invalid CD Key Error Message During
>| Windows XP Setup
>| >http://support.microsoft.com/default.aspx?scid=kb;en-
>| us;310637
>| >
>| > Essentially, though, you've no option but to
contact
>| the
>| >computers' manufacturer for OEM license support.
>| Microsoft provides
>| >no free support for OEM versions. This would include
>| such issues as a
>| >lost/invalid Product Key or replacing damaged
>| installation media. I
>| >don't know how far this will get you, though, as
you've
>| very likely
>| >voided your warranties on the PCs by replacing the
>| original OS with
>| >another.
>| >
>| >
>| >Bruce Chambers
>| >--
>| >Help us help you:
>| >http://dts-l.org/goodpost.htm
>| >http://www.catb.org/~esr/faqs/smart-questions.html
>| >
>| >You can have peace. Or you can have freedom. Don't
ever
>| count on
>| >having both at once. -- RAH
>| >
>| >"case314159" <pchan@biolase.com> wrote in message
>| >news:1322501c3f7d5$820b76f0$a101280a@phx.gbl...
>| >> Hello,
>| >>
>| >> Goal Summary:
>| >> We are trying to install Windows XP Professional (New
>| >> Installation (Advanced)) on several OEM systems that
are
>| >> currently running Windows 2000. Though we did
purchase
>| >> Windows XP Professional with the systems, we
installed
>| our
>| >> retail version of Windows 2000 at that time.
>| >>
>| >> Installation Synopsis:
>| >> We began the Windows XP Professional new
installation.
>| >> When prompted for the Product Key, the original XP
>| Product
>| >> Key on the Microsoft sticker of authenticity
returned an
>| >> error message, "The Product ID which you entered is
>| >> invalid. Please try again."
>| >>
>| >> We spoke with a Microsoft customer representative
and
>| gave
>| >> them my name, our phone number, and the original
product
>| >> key. The rep verified that our Product Key was
indeed
>| OEM
>| >> and gave us three other Windows XP Professional
product
>| >> keys to try (two OEM and one retail). All the
>| additional
>| >> product keys failed with the same error message.
>| >>
>| >> The Microsoft customer representative told us that
they
>| >> are only allowed to generate three product keys a
day
>| and
>| >> that we should call back the following day to attempt
>| >> three more keys.
>| >>
>| >> The following day, we spoke to a different rep and
gave
>| >> them the same information. Unfortunately, they did
not
>| >> give us three more product keys to try. Instead, we
>| were
>| >> given two options. 1) Post in the newgroups and a
>| >> solution will be provided within 24 hours. 2) Pay
$35
>| to
>| >> have Microsoft assess the problem. We were told by
the
>| >> Microsoft customer representative that the invalid
>| Product
>| >> Key is not a Microsoft problem. They told us to
call
>| the
>| >> OEM to resolve the issue.
>| >>
>| >> Conclusion:
>| >> To save everyone from the grief we experienced, let
us
>| >> just say we had to make multiple calls and were told
we
>| >> should purchase the retail version of Windows XP
>| >> Professional to resolve the issue. So instead of
opting
>| >> to spend more money on a product that is not
currently
>| >> working or running on our systems, we hope someone
here
>| >> can provide us with a proper solution.
>| >>
>| >> Note, Microsoft will not generate an incident number
for
>| >> us. They have our name and phone number, however a
>| track
>| >> history is not being kept according to the
>| representative,
>| >> though one can be generated.
>| >
>| >
>| >.
>| >
>|
>
>.
>
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