Re: Cannot remove files sent to a printer

Hello,
We have a Cannon IR8500 printer which is on our network.
None of us logon onto the server in any way or have a passwork combination
to use.
When we have previously tried to add this printer, when you go through the
Add Printer option, browse on the network, you see the printer and connect to
it. We have the discs that provide the correct driver for the machine.
I can reinstall the printer but it continues not to allow me to connect to
it and advises the printer is paused and any test documents are still shown
as waiting to print. Everyone else can print ok & there are no queues or
messages that the printer is paused on their machine or on the printer.
If only I can connect to this printer in some way, I am sure I can delete
the files and it should work ok.
I still do not understand why it should stop printing halfway through a
simple Work document?
Your hekp would be very much appreciated.
Claire

"Alan Morris [MSFT]" wrote:

Are you printing directly to a build in network card on the printer or a
network device that connects to the printer, or you have the printer shared
from an other machine and you are connecting to that machine not directly to
the printer.




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Claire Davies" <ClaireDavies@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3062AE84-012A-4515-8D75-E9894D40E6AE@xxxxxxxxxxxxxxxx
Thank you for your quick reply. I do not think it is a password problem.
Other uses here do not connect or logo with a password and we never did
before?
Any further help would be appreciated as I am really stuck here for a
solution?
Thanks you.

"Achab" wrote:

Claire Davies ha scritto:
Yesterday, I was printing fine to a network printer when suddenly the
print
job finished on page 2 of a 5 page document.
I am using XP Pro & in the Printer window I receive a message 'access
denied
unable to print'.
I have now spend nearly 10 hours trying to find a solution from threads
and
the web.
I have tried:
- re-booting the server attached to the printer
- changing the restrictanomyous number in regedit
- running a script to clear the print spool
- reinstalling printer again
- In services, stopping the print spool & starting again
The two other people here have no problems and connect fine.
The only thing I notice is that when I try and reinstall, it says there
are
21 documents waiting to be printed & the printer is paused. Everytime I
try
and print a test page, this number increases.
In the printers window the printer is not showing as paused. I have
tried to
pause againand restart, together with the option to cancel all
documents.
This does not work and if I try and install again, it says the printer
is
paused & documents are waiting. I wonder if this is the issue, but I
cannot
find out how to resolve.
Your guidance would be appreciated.

Is possible that someone attach the Routers and if you have the print on
him crash configuration. . . . . . . . . . . . . . . . . . . . . . . . .
I had print on network, but suddently it make me out - I am unable to
print print unreacheable he want password - WAN password evidently that
is the provider router password. Is that possible




.

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