Re: network printer driver installation issue
- From: "Alan Morris [MSFT]" <alanmo@xxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 3 Jun 2008 15:24:26 -0700
What operating system is the "server"?
open a command prompt and type
dir \\printserver\print$
you should see something like this
05/15/2008 08:26 AM <DIR> BIDI
03/27/2007 07:00 PM <DIR> color
04/03/2008 08:38 PM <DIR> w32x86
Are there any other print drivers installed on your machine?
If so what is the version of unidrv.dll? in
\windows\system32\spool\w32x86\3
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1
This posting is provided "AS IS" with no warranties, and confers no rights.
"lost_in_space" <a@xxxxx> wrote in message
news:%2328SflXxIHA.524@xxxxxxxxxxxxxxxxxxxxxxx
Hi, Alan -
All right, I've managed to decipher your sentence fragments. It might be
helpful if, in the future, you conversed with complete sentences.
I've uninstalled the troublesome driver.
However, when I try to connect to the printer I get an error message
saying - 'The server for the HP Deskjet printer does not have the correct
driver installed. If you want to search for the correct driver...' yada
yada yada.
Clearly, the server DOES have the right driver installed - it works with
all other machines on the network, and used to work with the laptop in
question before the previously described upgrades were made.
Not to sound TOO disgusted or impatient, but it seems, from the number of
other threads on similar topics, that a recent update has broken HP
network printer driver configurations for a large number of MS customers.
Is there any cogent attempt to address these issues in the works (e.g., a
service pack that FIXES problems instead of introducing them)?
Or are we all left basically to our own devices, groveling for a moment of
time and disjointed, barely literate 'support' postings from informal
online support?
"Alan Morris [MSFT]" <alanmo@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:OFMmf2MxIHA.552@xxxxxxxxxxxxxxxxxxxxxxx
delete the connection to the HP printer, then in the printers folder
File, Server Properties, Drivers.
Delete the HP driver that is giving you the problems.
If the driver cannot be deleted one of the dlls is still in use by the
spooler or the explorer process.
Stop the spooler, start the spooler, try to delete. If the driver is
still in use, log off, log on , delete the driver.
reboot if it's still loaded.
Now make the connection again.
If this is not an HP printer, please state the driver name.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1
This posting is provided "AS IS" with no warranties, and confers no
rights.
"lost_in_space" <a@xxxxx> wrote in message
news:OTlTzQ$wIHA.2064@xxxxxxxxxxxxxxxxxxxxxxx
Hey, all -
I have an XP Pro laptop that used to happily live on my LAN - it
accessed a network printer as it's default printer with no problem.
Something seems to have changed, though, and now I can't access the
printer, and when I try to access it's properties I'm told I need to
load a driver, which then fails to load.
Between the time when it did work and now, quite a bit has changed - I
upgraded from XP SP2 to SP3, I'd upgraded the Office installation from
2K3 to 2K7; I took it on a couple of business trips, during which I'd
disabled the 'File and Print Sharing' firewall exception and made other
changes to the TCP/IP configuration; struggled with a permissions issue
with my MOSS install that had me mucking with registry
settings/permissions, etc, etc. I have undone the changes made while
hooking up to a different LAN - reset the TCP/IP config, re-enabled the
firewall exception, etc, but still have problems. It's not infected with
any malware - it's regularly scanned and is used responsibly.
If I try to print from Word, it say it can't print because I don't have
a default printer selected. If I look at Control Panel/Printers, the
printer in question is there and it's selected as the default printer.
If I right-click on it and select 'Printing Preferences...', I get an
error dialog that says 'Operation could not be completed'.If I
right-click and select 'Properties...', I get a dialog that says the
driver is not installed on my machine and asking if I'd like to install
it. Click 'Yes' and it launches the 'Add Printer Driver Wizard'. A
digitally signed correct driver is pre-selected when I click 'Next';
click 'Next' again and it says I've succesfully completed the Add
Printer Driver Wizard, and that I'm about to add the correct driver.
Click 'Finish', and an error dialog pops up saying 'Unable to install
yada yada driver. Operation could not be completed'.
Any help would be greatly appreciated.
TIA.
.
- References:
- network printer driver installation issue
- From: lost_in_space
- Re: network printer driver installation issue
- From: Alan Morris [MSFT]
- Re: network printer driver installation issue
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